CX Landscape Report

To uncover how organisations are addressing CX challenges, including perceptions on how AI will impact their efforts, CallMiner surveyed 700 contact centre and customer experience leaders across the U.S., U.K. and Republic of Ireland, South Africa, France, and Germany.

The results include:

• 47% strongly agree that digital transformation has unlocked a wealth of data for CX teams
• Half of organisations lack effective communication between departments when aligning on CX data
• 84% believe that leadership’s use of this data should be improved
• Nearly half believe AI is key to optimising CX

Download the report today to learn about the challenges faced by other contact centre and CX leaders, how they are addressing them, and how they envision a future where AI will play an ever-expanding role.