CX Magazine CX Trends

Zendesk’s research has revealed that customers increasingly expect immersive experiences. For the businesses that have responded to those demands, their strategic investments have started to pay off— with 77% of business leaders seeing positive ROI.

Using findings from over 99,000 Zendesk Benchmark participants, alongside survey data from 3,700 consumers and 4,800 business leaders, the report reveals five distinct trends that are driving the move towards immersive CX— from adopting the latest in AI technology to building integrated and resilient teams. Immersive CX is the path towards the best customer experience this year.

Download the CX Trends 2023 report to learn more and get insights to help your business stay ahead of the curve.

About Zendesk:

Zendesk is trusted by over 100,000 companies to make customer service better. They build powerful and flexible software designed to improve customer relationships—which can scale to meet the needs of any business. Even yours.