CXMStars™ Report

In the following pages reporting on the 2023 edition of CXMStars™, we will be walking you through:

• CXMStars™ in numbers
• The ins and outs of the judging panel and their scoring criteria
• 10 of the CXMStars™ of 2023. We will be sharing their stories and initiatives, as well as their ranking in this year’s programme.
• You will see recognisable names featured – including Ginger Conlon from Genesys, Darren Bayney from BT, Chris Sparling from Reputation, and many more!

Hopefully, this will inspire you and your CX strategies; but also to see what it will take for you to climb the ranks and get on the CXMStars™ wall of fame for next year and beyond.