Reducing employee errors to improve CX
Improve your profit and customer advocacy
This discussion paper, penned by former Managing Director of British Gas and E.ON’s property services and renewable energy business – Adrian Harvey – offers Customer Service professionals and Operational Leaders a unique insight into how organisations are utilising employee-centric Artificial Intelligence (AI) from Elephants Don’t Forget to proactively reduce employee errors, harvest valuable bottom-line profit and significantly improve CX.
Download this paper to learn:
- Why organisations including Microsoft, Aviva and Vodafone deploy AI to optimise employee in-role performance to reduce errors in the workplace by 30% on average.
- How to mitigate the risks associated with three types of human error: momentary lapses of concentration, mistakes and rule-breaking.
- How AI is used to mitigate specific employee errors having the greatest impact on KPIs including First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
About Elephants Don’t Forget:
Elephants Don’t Forget are world leaders in the use of Artificial Intelligence (AI) to optimise employee competency to improve performance and mitigate risk.
They financially guarantee that workplace training is learned and retained by employees and support customer service leaders in some of the world’s leading brands including Microsoft, Aviva, Vodafone, RAC and AIG to improve people performance and drive operational efficiencies.
Download Discussion Paper