These are the Finalists of the UK Financial Services Experience Awards 2016

Best Innovation

• Royal Bank of Scotland – Entrepreneurial Spark powered by NatWest
• Standard Life plc (Social Media)
• Continuum (Financial Services) LLP
• Welcome Real Time
• Virgin money plc

Business Change

• Barclays with Barclays Video Banking
• Equine and Livestock Company Limited
• G2A.COM Limited
• Royal London – Group
• Visa Europe
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Business Transformation

• Barclays with NoMi
• NewDay Limited
• Royal London – Consumer
• Santander

Communications and Social Media

• Standard Life plc (Social Media)
• Continuum (Financial Services) LLP
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Delivery of a great Customer Experience – ‘Innovation/ Revolution’

• AXA PPP healthcare
• Surewise.com#sthash.gzQJ4YFc.dpuf
• TSB with Blue Sky Performance Improvement
• The Co-operative Bank with CXPartners Limited
• My Pension Expert
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Delivery of a Great Customer Experience – “Customer Centric Culture”

• LV= 50+ Proposition
• Direct Line Group
• Aspray Limited
• Royal London
• The Royal Bank of Scotland – Small business borrowing tool

Employee Engagement ‘Improving CX’

• Lloyds Banking Group – Best Bank for Customer
• NewDay Limited
• AXA PPP healthcare
• Virgin money plc
• Royal Bank of Scotland – Entrepreneurial Development Academy

Employee Engagement ‘Innovation’

• British Gas
• The Carlyle Group
• Direct Line Group
• Royal London
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Innovation in Customer Experience

• Royal Bank of Scotland – NatWest Sessions
• G2A.COM Limited.
• ZugarZnap Group
• Nationwide Building Society
• Kingsbridge Contractor Insurance
• Standard Life plc
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Insight and Feedback – Putting the customer first

• Standard Life plc
• Yorkshire Building Society in partnership with KPMG Nunwood
• Lloyds Bank, Wealth & Mass Affluent Commercial
• Royal London
• The Royal Bank of Scotland
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Insight and Feedback ‘Voice of Customer’

• Visa Europe
• Domestic & General
• Lloyds Banking Group in partnership with eDigital Research
• TEB (BNP Paribas Subsidiary in Istanbul)
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New Product/Product Improvement

• British Gas
• Domestic & General
• Lloyds Banking Group
• LV= Retirement Wizard
• Royal London
• Standard Life plc
• Welcome Real Time

Self – service customer experience

• The Royal Bank of Scotland – Small business borrowing tool
• LV= Retirement Wizard
• Welcome Real Time
• ZugarZnap Group

Employee Engagement – Best Place to Work

• British Gas
• The Carlyle Group
• Direct Line Group
• Royal London
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Use of Technology

• Carfinance 247
• Provident Home Credit
• G2A.COM Limited
• LV= Retirement Wizard
• Standard Life plc
• Welcome Real Time

Banking and Investment

• TSB with Blue Sky Performance Improvement
• Lloyds Banking Group – Best Bank for Customers
• Lloyds Banking Group – Global Transaction Banking Proposition Acceleration Engine
• Nationwide Building Society
• Royal Bank of Scotland – Entrepreneurial Spark powered by NatWest
• The Carlyle Group

Contact Centres

• Capita
• Direct Line Group
• LV=
• Royal London – Retirements
• Royal London – Moment of Truth
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Insurance

• Surewise.com
• Direct Line Group
• Domestic & General
• Aspray Limited
• Equine and Livestock Company Limited
• Royal London
• ZugarZnap Group

Customer Experience Professional of the Year – Management

• LV= – Emily Coles
• Royal London – Jade Stout

Customer Experience Professional of the Year – Senior Management

• Visa Europe – Hazel Fagon
• Royal London – Anne Leiper

Team of the Year ”Transformational Change”

• AXA PPP healthcare
• Lloyds Bank, Wealth & Mass Affluent Commercial
• Openwork Limited
• Royal London – Group Insight Team
• The Carlyle Group

Team of the Year ‘loving your customer’

• Visa Europe
• Capita
• The Co-operative Bank with CXPartners Limited
• Direct Line Group
• Royal London – Voice Pod