Tag: analytics

RCS is transforming brand-customer communication

Sinch highlights that Rich Communication Services (RCS) is fast gaining traction as brands explore new ways to improve customer interactions. According to insights from a panel of senior marketing and digital communications experts across top European brands, over 70% anticipate...

33% of students say AI boosts job readiness, but only 24% use it regularly

According to a new survey by Coursera, one in three students (33%) believe that utilising AI in their studies helps them prepare for the workforce. However, the survey, which included 1,000 students and 500 educators across UK universities, showed that...

42% of employers now have dedicated resources for diversity and inclusion

A recent study by Hays reveals that over two in five (42%) employers have established a dedicated resource for diversity, equity, and inclusion (DE&I) across UK workplaces. The report shows that 50% of organizations have a team dedicated to DE&I...

Nearly a third of workers say Friday is the happiest day to work in the office

According to a recent study by Making Moves, 28% of office workers report feeling happiest working from the office on Fridays. The survey polled over 2,000 office-based employees and found that Monday and Wednesday shared the spot as the second...

Retail job applications surge by 70% amidst declining hires

According to iCIMS’s report, overall retail job openings remain higher than a year ago, even though hiring has dropped. The report suggests that although candidates are increasingly interested in part-time retail roles, employers appear hesitant to hire at previous rates. The...

Almost 80% of businesses rank email deliverability as critical

In its newly released report, Sinch highlights the rising importance of email deliverability, with 78.5% of surveyed senders rating it as critically important (8/10 or higher) to their business goals. Published through Sinch’s email platform Mailgun, the report aggregates insights...

Over 25% of remote workers feel career-blocked

A new survey by United Culture reveals that over a quarter (27%) of hybrid and remote workers feel they’ve missed career advancement opportunities due to their flexible work arrangements. The study, which surveyed workers in the UK and US, shows...

Most IT leaders see AI as a competitive edge, yet data challenges remain

According to Presidio’s new report, AI adoption is advancing rapidly, with 80% of companies already integrating generative AI (GenAI) into their operations, yet a notable 50% admit to launching these initiatives without proper infrastructure, governance policies, or skill sets in...

48% of consumers find AI chatbots helpful, but are businesses ready to deliver?

A recent study from Forethought revealed that 48% of consumers find AI chatbots helpful in customer service—a shift highlighting the growing acceptance of AI-powered support. Yet, while 70% of CX leaders report utilising AI tools in their workflows, only 17%...

70% of US consumers make annual luxury purchases, driven by price and quality

According to recent research from LoopMe, 70% of US consumers purchase at least one luxury good or apparel each year. A significant one-third of these shoppers spend $1,000 or more on luxury items. Many shoppers see luxury shopping as a tactile...