Tag: analytics

Inflation impacts spooky spending, as 59% of Halloween shoppers cut back

A recent Lending Tree survey highlights that 59% of previous Halloween shoppers plan to cut back on their spending this year due to inflationary pressures. This trend is mainly noticeable among Gen Z consumers, who are the most likely to...

81% of consumers say safety is crucial when choosing where to shop

According to a recent survey by x-hoppers, 51% of 2,000 shoppers aged 18 and up prefer in-store shopping, rising to 62% among those aged 55 and older. Shoppers identified top priorities like customer service, inventory, and safety, revealing key trends...

Young UK workers optimistic about 2025, but workplace pressure and AI gaps remain

A new report on 2025 employee experience trends from Qualtrics reveals that UK workers under 25 feel optimistic about their careers and their organizations’ futures. The findings suggest that young employees will remain engaged and optimistic in the new year.“Over...

Most retailers say generative AI boosts operational efficiency

According to a recent Syndigo report, nine out of ten retailers already use generative AI to enhance customer experiences. The most common applications include personalisation, search and discovery, and marketing and promotions, with 85% of retailers employing AI for customer...

43% of HR professionals struggle to find skilled candidates

A new Michael Page study has revealed that over two in five HR professionals (43%) struggle to find candidates with the right skills, showing the ongoing challenges in UK recruitment. The report highlights the growing pressures caused by skill shortages...

Nearly half of graduates reject full-time office jobs

According to a recent study by the International Workplace Group, almost half (49%) of university graduates would not apply for jobs that require a full five-day office presence. The survey showed a preference for flexible work arrangements, with an additional...

Fraud is forcing ecommerce retailers to tighten refund policies

Retailers are losing billions to returns, refunds, and exchanges, with $394 billion spent globally, out of which at least $28 billion is directly impacted by fraud and abuse, according to Riskified’s report. The report highlights how the rise in fraud...

AI and analytics drive transformation in European contact centres

European contact centres are increasingly turning to advanced customer experience tools, including AI-powered systems and real-time analytics, to enhance both customer satisfaction and employee retention, according to a new report by Information Services Group (ISG), a global technology research and...

RCS set to quadruple by 2029, driving billions in revenue

Research by Infobip predicts that Rich Communication Services (RCS) traffic will experience a fourfold increase over the next five years. According to data from tech analyst Omdia, RCS messaging, comprising both Application to Person (A2P) and Person to Person (P2P)...

15% of workers over 45 use AI, but it’s boosting job satisfaction by 50%

A recent Generation survey has revealed that while only 15% of workers over 45 regularly use AI tools, those who do report a significant boost in job satisfaction, productivity, and decision-making. The research highlights that more than half of these...