Tag: Artificial Intelligence

Almost 90% of telecom providers invest in AI

New Incognito report reveals an acceleration in the adoption of AI within the telecoms sector, with 88% of fixed broadband service providers now actively investigating or trialling AI automation to enhance their services. This surge in AI adoption focuses on...

AI assistants will replace 25% of mobile app usage by 2027

According to Gartner, mobile app usage is expected to decrease by 25% by 2027, driven by the rise of AI assistants such as Apple Intelligence, ChatGPT, Google Gemini, and Meta AI. Smartphone users increasingly rely on these intelligent agents to...

Box’s new AI-powered enterprise plan sets a new standard for content management

Box has unveiled its Enterprise Advanced plan, designed to transform how organizations manage and leverage content with AI. The plan now introduces several tools to help businesses automate workflows, extract valuable insights, and accelerate their processes.“There is a tremendous amount...

Press Ganey’s AI innovations aim to improve patient safety and healthcare experiences

Healthcare analytics solutions provider Press Ganey has revealed a suite of advanced AI capabilities designed to tackle some of healthcare’s most pressing challenges, from patient safety to employee engagement. The company has recently published a report that sheds light on...

HCLTech partners with Microsoft to boost contact centres with AI-driven solutions

HCLTech has unveiled an expanded partnership with Microsoft to revolutionise customer service experiences through genAI and cloud-based contact centre solutions. This collaboration will enable clients to leverage Microsoft Dynamics 365 Contact Center, a Copilot-first platform designed to accelerate issue resolution...

The role of AI and real-time insights in the CDP era

In its latest report, Tealium highlights that 81% of customer data platform (CDP) users are highly satisfied with their platform’s ability to support AI and machine learning (ML) initiatives. The report shows how AI transforms CDP usage, with 54% of...

Algolia transforms fashion e-commerce with new tool

Algolia has unveiled its Intelligent Fashion Solution, designed to set new benchmarks in fashion e-commerce. The platform aims to address the most pressing challenges online fashion retailers face, creating personalised shopping experiences that drive customer satisfaction and boost conversion rates.At...

Almost 90% of shoppers used AI this holiday season

The latest report by Talkdesk reveals a shift in consumer behaviour driven by AI during the holiday season. According to the survey, 88% of shoppers utilised AI in some capacity, with 56% reporting increased happiness due to AI’s support. Furthermore,...

AudioCodes launches AI-driven intelligent meeting room solution

Voice and contact centre app provider AudioCodes has presented its new Intelligent Meeting Room, a solution that combines generative AI-driven meeting summaries and intelligent video functionalities with the company’s RXV series of unified communications devices. Intelligent Meeting Room is equipped...

Persistent launches new tool to revolutionise data integration in healthcare and life sciences

Persistent Systems has announced the launch of Pi-OmniKG, an advanced AI-powered knowledge graph solution developed in collaboration with Google Cloud. Omni reflects the company’s capacity to manage a broad spectrum of data, while KG stands for Knowledge Graphs enhanced by...