Tag: Artificial Intelligence

Tata Communications revolutionises customer interactions with Kaleyra AI

Tata Communications has introduced Kaleyra AI, an AI-powered suite designed to transform how businesses connect with customers. This portfolio aims to redefine engagement by providing advanced capabilities that transcend traditional communication tools and integrate with existing platforms like live agent...

This week in CX: out with the old, in with the new

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the world of customer experiences, from new ideas and collaborations to what pushes customers to switch brands and what’s the latest media trend.We’re...

Sense launches conversational voice AI to revolutionise candidate engagement

AI-driven talent engagement solutions provider Sense has introduced Sense Conversational Voice AI, a solution designed to transform recruitment through automated phone conversations. The technology enables recruiters to handle high-volume tasks, such as sourcing, screening, and scheduling, while maintaining a personalised...

Infosys unveils AI innovation hub in collaboration with Google Cloud

Infosys has launched a Google Cloud Center of Excellence, powered by its AI platform Infosys Topaz, to accelerate enterprise innovation. This initiative aims to enable businesses to leverage generative AI technologies for growth and problem-solving across industries.   “Combining the expertise of...

Twelve Labs secures $30 million in funding for video AI innovations

Video understanding technology firm Twelve Labs has announced a $30 million funding round led by prominent investors, including Databricks, SK Telecom, Snowflake Ventures, and HubSpot Ventures. The investment reflects the increasing need for sophisticated video AI solutions across industries such...

Maven AGI CEO believes gen-AI can solve data integration headaches

Corporations have been trying to harness the power of a single view of a customer for the last 25 years. Amazon and other internet giants realised early on the advantage of building an integrated view of a customer without having...

This week in CX: the workplace trends you can’t ignore this season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the world of employee experiences, from holiday perks and performance bonuses to the challenges of staff shortages and opportunities for professional growth.We’re also...

Foundever partners with M47 Labs to revolutionise AI-powered customer experiences

Foundever has announced a strategic collaboration with M47 Labs, a European-based AI innovator. With this partnership, Foundever aims to advance its investment in artificial intelligence, particularly through the enhancement of its LLM Voicebot, an integral part of the company’s next-generation...

Glia elevates financial contact centres with Quality AnalystGPT tool

Digital customer service technology provider Glia has introduced Quality AnalystGPT, an AI-driven tool designed to revolutionse how contact centers analyse customer interactions. The tool helps contact centre leaders gain deeper insights by uncovering trends, analysing performance, and identifying opportunities for...

Ageas UK CEO Ant Middle on CX,  AI and his plans for 2025

In October Ageas UK’ CEO, Ant Middle picked up the Lifetime Achievement Award at the UK Customer Experience Awards. It was the fourth award that night for the insurance firm that has invested heavily in technology to streamline customer journeys,...