Tag: Artificial Intelligence

Cyara introduces new solutions to elevate CX standards

Cyara has announced DART AI, an AI framework emphasising practical innovation and tangible customer value. Alongside this, Cyara has unveiled Cyara AI Trust, a comprehensive suite of testing modules designed to optimize chatbot development, mitigate risks associated with large language...

75% of leaders blindly trust data despite fears of missed opportunities

Many business leaders are finding themselves caught in a paradox: the very tools designed to guide decisions are creating new challenges. Over-reliance on static dashboards, coupled with limited time for in-depth analysis, is leaving leaders unsure whether their insights are...

85% of customer service leaders to explore conversational GenAI in 2025

A growing number of customer service leaders are prioritising generative AI (GenAI) technology, with 85% planning to explore or pilot customer-facing conversational GenAI solutions by 2025, according to research by Gartner. The survey found that while 44% are currently exploring customer-facing...

Calabrio launches CareAI to transform healthcare contact centres

Calabrio has unveiled its new initiative, CareAI, supported by a $30 million investment and $14 million in funding from DIGITAL. The initiative aims to bring advancements to healthcare contact centres by emphasising patient-centred care and operational efficiency. “Calabrio has a strong...

Introducing ChatGPT Pro: is the $200/month plan worth it?

OpenAI has introduced a new subscription tier for its ChatGPT platform, branded ChatGPT Pro, at a steep $200 monthly. This plan is for users needing advanced capabilities in mathematics, coding, and writing. Alongside the subscription, OpenAI rolled out the full...

This week in CX: are employees becoming more dissatisfied at work?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the importance of human touch in the age of artificial intelligence, as well as the reasons behind the ‘ productivity theatre’ trend...

81% increasing budgets: the urgency of cyber resilience in 2025

A new study by NetApp and The Futurum Group highlights troubling trends in the cybersecurity landscape. Over 54% of surveyed organizations have experienced cyberattacks in the past 12–18 months. In addition, 20% are failing to recover lost data, showing that...

AI adoption accelerates in car dealerships

Car dealerships are embracing artificial intelligence (AI) at unprecedented rates, with 81% of dealers planning to increase their AI budgets in 2025, according to Fullpath’s latest report. The report shows that AI is transforming dealership operations, particularly in marketing, sales,...

Kore.ai launches AI for Work, a platform for search, automation, and collaboration

AI agent solutions provider Kore.ai has announced AI for Work, an innovative platform designed to revolutionise how enterprises use artificial intelligence to streamline workflows, enhance collaboration, and improve efficiency. By integrating secure enterprise search, business workflow automation, and multi-agent orchestration,...

Verint adds a CX/EX scoring bot to its bot suite

Verint has introduced the CX/EX Scoring Bot, an AI-powered tool that delivers real-time customer and employee experience scores. As part of the Verint Agent Copilot Bots suite on the Verint Open Platform, the bot sets itself apart by offering immediate...