Tag: Artificial Intelligence

Condor Airlines partners with Talkdesk to modernise and personalise customer support

Condor, a German airline, has chosen Talkdesk to bring its contact centre operations in-house, leveraging AI-powered solutions to enhance customer experience. By adopting Talkdesk’s advanced cloud-based contact centre technology, Condor aims to facilitate operations, gain deeper customer insights, and improve...

Alibaba pours $53B into AI

Chinese e-commerce giant Alibaba Group is making its boldest tech move yet, pouring a staggering $53 billion (£41.9bn) into AI and cloud computing over the next three years—more than it spent on these sectors in the past decade combined.The announcement...

Workhuman bets on AI for employee recognition

Employee recognition platform Workhuman is introducing artificial intelligence into employee recognition, aiming to make appreciation a more structured and measurable part of workplace culture. The company’s latest platform update brings AI-powered tools designed to refine how employees give and receive...

Telecom providers ramp up AI adoption for smarter network management 

A new global study by IBM highlights the growing shift among telecommunication and communication service providers (CSPs) toward AI and cloud adoption.One key takeaway from the research is that 79% of telecom executives place network performance as their highest priority,...

Luxury shoppers still spending but want AI to read their minds

High-end shoppers may be feeling jittery about the economy, but they’re not putting their wallets away just yetSaks Global’s latest Luxury Pulse survey reveals that while confidence in the economy is slipping, most luxury consumers plan to maintain or even...

The future of digital marketing in Europe

Emarketer’s latest report, The Future of Digital: Europe, offers an in-depth investigation into the region. It provides a deep dive into Europe’s deeply diverse digital marketing economies, segmenting and identifying key regional developments with projections. With marketing and advertising a...

AI agents are ready to do business on your behalf

First we had chatbots, then AI helping overworked support agents to improve customer experience. Now agentic AI (aka AI agents) is the CX hot topic, promising a focused and smart approach to addressing customer needs. But for non-tech types, what...

Salesforce and Google’s new power move to transform the AI contact centre game

Salesforce and Google are shaking up the AI game with a major partnership expansion, giving businesses more firepower to build next-gen customer service agents. The move brings Google’s powerhouse Gemini AI to Salesforce’s Agentforce, allowing agents to process images, audio,...

GenAI in marketing: who’s winning and who’s falling behind?

Despite the growing adoption of GenAI in marketing, 27% of CMOs report that their organisations have limited or no technology integration into their campaigns. While some companies are leveraging AI at an accelerated pace, others remain hesitant, according to a...

New Typeform release streamlines data collection and analysis

Typeform has introduced its Winter ’25 release, expanding its AI capabilities to enhance every stage of the data collection process. With updates to Creator AI, Interaction AI, and Insights AI, the platform now enables businesses to generate more effective forms,...