Tag: Artificial Intelligence

Twelve Labs secures $30 million in funding for video AI innovations

Video understanding technology firm Twelve Labs has announced a $30 million funding round led by prominent investors, including Databricks, SK Telecom, Snowflake Ventures, and HubSpot Ventures. The investment reflects the increasing need for sophisticated video AI solutions across industries such...

Maven AGI CEO believes gen-AI can solve data integration headaches

Corporations have been trying to harness the power of a single view of a customer for the last 25 years. Amazon and other internet giants realised early on the advantage of building an integrated view of a customer without having...

This week in CX: the workplace trends you can’t ignore this season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the world of employee experiences, from holiday perks and performance bonuses to the challenges of staff shortages and opportunities for professional growth.We’re also...

Foundever partners with M47 Labs to revolutionise AI-powered customer experiences

Foundever has announced a strategic collaboration with M47 Labs, a European-based AI innovator. With this partnership, Foundever aims to advance its investment in artificial intelligence, particularly through the enhancement of its LLM Voicebot, an integral part of the company’s next-generation...

Glia elevates financial contact centres with Quality AnalystGPT tool

Digital customer service technology provider Glia has introduced Quality AnalystGPT, an AI-driven tool designed to revolutionse how contact centers analyse customer interactions. The tool helps contact centre leaders gain deeper insights by uncovering trends, analysing performance, and identifying opportunities for...

Ageas UK CEO Ant Middle on CX,  AI and his plans for 2025

In October Ageas UK’ CEO, Ant Middle picked up the Lifetime Achievement Award at the UK Customer Experience Awards. It was the fourth award that night for the insurance firm that has invested heavily in technology to streamline customer journeys,...

Meta boosts smart glasses with real-time AI features and translation tools

Meta has unveiled significant updates to its Ray-Ban Meta smart glasses, rolling out a suite of AI-driven features that redefine the wearable tech experience. The new firmware, version 11, allows users to engage in ongoing conversations with Meta’s AI assistant,...

The AI shift: UK employees are embracing and demanding more

According to a survey from Freshworks, nearly 45% of UK workers would consider switching jobs for roles that better integrate AI. The findings reveal that employees are not just adopting AI but actively seeking more ways to leverage it. As...

AI lending solutions firm Zest AI announces $200 million growth investment

AI lending technology firm Zest AI has announced a $200 million growth investment from Insight Partners, a global software investor.The significant funding is set to propel the company into its next phase of innovation, with a focus on advancing fraud...

Pega unveils AI-powered payment dispute solution

Pega has updated its Smart Dispute solution to transform customer experiences by streamlining and accelerating the resolution of payment disputes and fraud claims. For customers, this means faster resolutions, smoother interactions, and a more seamless experience regardless of their payment...