Tag: Awards International

Care, share and trust: how ALA Insurance become industry disruptors

Two new hires are expected to begin their careers at ALA Insurance in December, a family owned and run firm based in rural North Yorkshire. They’re joining an organisation that by any measure is thriving. Sales are up 32% year-on-year...

Yettel adopts winning approach to transforming sales training and development

Yettel, a Serbian telecoms provider, faced an operational dilemma. To keep pace with market demand, it had to expand and upskill its frontline staff, but the company’s current learning and development platform was unable to support these needs.With over 700...

Meet the judges for CXMStars 2025

With submissions now closed, judging for CXMStars 2025 is due to start, before the final votes are cast by our CX community.Here is the judging panel for the 2025 edition of CXMStars!Ginger Conlon, director of customer stories, Genesys Ginger Conlon is...

Ageas UK CEO Ant Middle on CX,  AI and his plans for 2025

In October Ageas UK’ CEO, Ant Middle picked up the Lifetime Achievement Award at the UK Customer Experience Awards. It was the fourth award that night for the insurance firm that has invested heavily in technology to streamline customer journeys,...

Ageas UK CEO delivers profits and customer experience

Ageas has been on a journey.Its decision in February 2022 to sell its commercial insurance business to Axa UK and Ireland for an initial £47.5 million, left the firm committed to its personal line insurance business. To grow, Ageas decided...

Market Harborough Building Society pushes CX to the top of its agenda

Typically, building societies aren’t considered seething hotbeds of change. But Market Harborough Building Society (MHBS) has been shredding stereotypes as it overhauled its company culture and put customer experience at the centre of its business.The catalyst for change was market...

Miral Destinations sweeps awards claiming four gold and two silver gongs at ICXA

Miral Destinations enjoyed a blockbuster evening at the International Customer Experience Awards held in London last night.At the black-tie gala event, the hospitality company struck gold in two marquee categories, the CX Team of the Year and CX Leader of...

Allied Bank collects an armful of gold awards at International Customer Experience Awards

Allied Bank won four golds, including CX Team of the Year – over 5,000 employees, at last night’s International Customer Experience Awards held in London.The Irish bank also picked up golds for Best CX Strategy – over 1,000 employees, Best...

Miral Destinations’ Martin Andonovksi takes CX Leader of the Year award back to Abu Dhabi

Miral Destinations’ Martin Andonovski took home the CX Leader of the Year gong at the International Customer Experience Awards last night.Andonovski is the senior director of guest experience and transformation with Miral Destinations where he leads several strategic initiatives designed...

CX ‘godfather’ Bruce Temkin receives Lifetime Achievement Award

Industry legend Bruce Temkin flew into London to pick up the Lifetime Achievement Award at the International Customer Experience Awards (ICXAs). The black-tie ceremony took place at the Park Plaza London Riverbank, and was attended by over 250 leading CX...