Tag: Awards International

European Customer Experience Awards 2024 winners revealed

The prestigious European Customer Experience Awards 2024 has chosen this year’s best customer experience across Europe. The live online event brought together leading professionals and organizations committed to excellence in customer service. The highlight of the evening was the announcement of...

Lenovo’s gold award for complaint handling higlights dedication to customer satisfaction

Lenovo’s EMEA Customer Care Team has won gold for Best Complaint Handling at the European Customer Experience Awards 2024. As a central hub for resolving customer issues, the team provides quick, clear communication and personalised solutions that consistently meet or exceed...

Raiffeisen Bank Romania are the 2024 CX Team of the Year

Raiffeisen Bank Romania have been awarded the gold trophy for the CX Team of the Year at the European Customer Experience Awards 2024, organised by Awards International. “It’s truly incredible, it’s a real honour for us to receive this award. I...

PPL aims to change the music industry with valuable EDI strategy

Diverse teams not only lead to better workplace cultures, they’re delivering business results. A recent survey by LinkedIn found that 60% of respondents said that diversity had contributed to the team success. Another report by People Management found that diverse teams were...

Build an inclusive culture and support your teams to achieve CX success

Although women represent 70% of the CX workforce, just 30% of those in customer experience management are female. Helen Luty with her award at the UK CXA 2023 By focusing on building a team of like-minded, empathic individuals, Helen Luty, head of CX...

Customer Connections provides staging point for CX revolution in HSBC

HSBC is quietly revolutionising its retail banking operations. What started out as a training programme in its Direct Mortgage team at the start of 2023 has evolved into a global initiative designed to embed empathy and improve customer experience into...

Makers of Happy: the programme that empowered employees and satisfied customers

The pandemic wrought havoc on the travel industry. A near complete ban on international travel left airlines grounded, hotels empty and tourist operators struggling to survive. As revenues tumbled across the board, airlines and operators were forced to make drastic...

Empower your team to elevate your guests: what it takes to make hospitality work

Whether buying a take-away coffee, sitting down at a restaurant to eat, or travelling through an airport, it’s the people-facing staff that transform the hospitality experience from the transactional to the magical.  Global CX specialist Ian Golding summed it up: “There are...

Convenience comes first for customer behaviours

Demand for convenience is the number one customer behaviour to influence CX practitioners’ planning in 2024. This comes from the new report from CX Network, ‘The Global State of CX 2024′. Demand for convenience increased from fourth place in last...

The Best of the UK Employee Experience: UKEXA ’24 Winners Announced

Discover who took home the trophy from yesterday’s UK Employee Experience Awards, held at the beautiful 116 Pall Mall, London!   Awards Finals   The UKEXA™️ ’24 Award Finals, held on May 22, marked a day of joy and celebration. Before the Finals kicked off, participants indulged...