Tag: Customer Experience

Advancing content commerce to enhance the customer experience during Christmas trading 

Christmas trading is rapidly approaching. For retailers this highly pressurised time of year is set against sluggish economic growth and high inflation, making it especially vital that they make the most of this prime sales period.   But the economy isn’t the...

This week in CX: the calm before the retail peak season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at this week’s events and exciting updates from CXM and Awards International, and more. We’re also looking into new research from Sorted about plans...

This week in CX: what is the future of our offices?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at what contact centre leaders see our future in hybrid working looking like, and how DX professionals are viewing their customers. We also have...

Using AI to enhance your customer experience

It seems a long time since AI was the stuff of science fiction – nowadays it’s very much our reality. Lately, AI has become a topic of public interest, with people everywhere taking an interest in its role in our...

This week in CX: employee sickness and mental distress at all-time high

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at new devastating report about employee sickness, brand engagement attitudes, and how customer service teams are set to cope in the busy final quarter. Key...

This week in CX: using Retail Media to shape the industry

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at how AI could re-shape online shopping, the rise of Retail Media, and the proved benefits of investing in customer feedback within dealerships.  Key news Shipup announced...

This week in CX: generative AI use is already up 50%

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at consumer spending plans this holiday season, the divide on who’s using AI, and cases of counterfeit ChatGPT. Key news McKinsey and Salesforce has announced a new collaboration to accelerate...

Do you want to take your eCommerce to a new revenue level?  

The new era is here, and with it the path to eCommerce success. By joining SALESmanago’s dynamic webinar with renowned eCommerce experts you get to explore innovative strategies to elevate customer engagement and differentiate your business from the crowd. We are...

This week in CX: can you spot the use of AI in retail?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at how airline companies are using their social media platforms, research into the use of AI in retail, and how TV ads are appealing to...

TikTok made me buy it: the power of consumer community and important CX lessons

The phenomenon of social media and the unwavering influence it has on society is always a fascinating study. There are always new trends for people to jump on and have a go at. TikTok dances, Twitter (sorry, we mean X…...