Tag: Customer Experience

AI takes centre stage in UK Christmas marketing strategies

Over half of UK marketers (55%) utilise artificial intelligence (AI) to strategically plan and enhance their seasonal marketing campaigns, according to new research by Optimizely. The study, which surveyed 100 marketers across the UK, shows the increasing reliance on AI...

Cyara introduces new solutions to elevate CX standards

Cyara has announced DART AI, an AI framework emphasising practical innovation and tangible customer value. Alongside this, Cyara has unveiled Cyara AI Trust, a comprehensive suite of testing modules designed to optimize chatbot development, mitigate risks associated with large language...

GenAI adoption grows as privacy and security concerns persist

According to Deloitte’s survey, 38% of respondents use or explore generative AI (GenAI) for personal, professional, or educational purposes. Out of those utilising GenAI for work, 83% report heightened productivity, and 63% say GenAI exceeds their expectations. Additionally, 76% believe...

Frontier Airlines unveils premium upgrades in “The New Frontier” transformation

Frontier Airlines has announced upgrades as part of the second phase of its customer-focused initiative, The New Frontier. These improvements include first-class seating, complimentary seat upgrades for elite members, and expanded options for redeeming loyalty miles. “We’ve listened to customers, and...

HungerRush launches Order Notifications to boost efficiency and customer satisfaction

HungerRush has introduced Order Notifications, a new feature that enhances customer satisfaction and optimises restaurant efficiency. This tool allows for automated, personalised text updates to keep customers informed about the status of their delivery and pickup orders. The impact of Order...

Why you should sweat the small stuff

Small changes, big impact. How incremental improvements can transform customer experiences, build trust, and pave the way for long-term business success. In any relationship, grand gestures are great but it’s the small things that really show you care. It’s the same...

AI and empathy define the top US brands in customer experience   

According to KPMG’s report, leading companies are setting themselves apart by focusing on empathy, values-driven engagement, and cutting-edge technology. The study, which surveyed over 10,000 U.S. consumers across 316 brands, revealed that USAA, H-E-B, and Patagonia topped the rankings, with...

Kaltura unveils a solution for immersive enterprise experiences

Kaltura, the Video Experience Cloud company, has announced the beta launch of Work Genie, an AI-driven platform designed to create deeply personalised and immersive digital experiences. Targeted at enterprise customers and employees, Work Genie addresses the growing challenges of delivering timely,...

Calabrio launches CareAI to transform healthcare contact centres

Calabrio has unveiled its new initiative, CareAI, supported by a $30 million investment and $14 million in funding from DIGITAL. The initiative aims to bring advancements to healthcare contact centres by emphasising patient-centred care and operational efficiency. “Calabrio has a strong...

Introducing ChatGPT Pro: is the $200/month plan worth it?

OpenAI has introduced a new subscription tier for its ChatGPT platform, branded ChatGPT Pro, at a steep $200 monthly. This plan is for users needing advanced capabilities in mathematics, coding, and writing. Alongside the subscription, OpenAI rolled out the full...