Tag: Customer Experience

Steve Madden implements AI shopping optimisation into its online stores

Footwear and accessories designer Steve Madden will implement advanced AI shopping optimisation into its 25 online stores as part of a partnership with Fast Simon, an online shopping optimisation vendor.The integration will include stores operating on five continents and in...

This week in CX: customers want 24/7 improved service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research in consumer behaviour as we enter the new season, how brands need to improve their customer service and personalisation...

Meet the overall winner at the European Customer Experience Awards 2024

The European Customer Experience Awards 2024, held live online on September 19th, honoured the finest in customer experience across Europe, uniting experts and organizations committed to delivering exceptional service.The ceremony’s highlight was the announcement that Talkmobile would be the overall...

Lenovo’s gold award for complaint handling higlights dedication to customer satisfaction

Lenovo’s EMEA Customer Care Team has won gold for Best Complaint Handling at the European Customer Experience Awards 2024.As a central hub for resolving customer issues, the team provides quick, clear communication and personalised solutions that consistently meet or exceed...

Raiffeisen Bank Romania are the 2024 CX Team of the Year

Raiffeisen Bank Romania have been awarded the gold trophy for the CX Team of the Year at the European Customer Experience Awards 2024, organised by Awards International.“It’s truly incredible, it’s a real honour for us to receive this award. I...

L’Oréal Dermatological Beauty in partnership with Dollphin wins gold at the ECXA 2024

L’Oréal Dermatological Beauty (LDB), in partnership with Dollphin, has won gold in the Best B2B Customer Experience category at the European Customer Experience Awards 2024 organised by Awards International.This recognition highlights the success of the LDB Academy, a unique educational...

Personalisation isn’t working: more than half of consumers see irrelevant ads

Despite the recognised significance of personalisation for marketing efforts, more than half (56%) of consumers have admitted to still seeing ads that aren’t relevant to them. This follows news from this summer that Google had reverted on their plans to...

TAV Airports puts passengers first with innovation competition

In July, TAV Airports kicked off an innovation competition to give startups across Turkey, France and Jordan the opportunity to meet investors, gain exposure and win support to develop their ideas. The Airport Innovation Days competition, which is held in conjunction with Group...

Only 17% of Brits can recognise when they’re using AI

New research has revealed that over 4 in 5 consumers don’t recognise when they’re using AI. This follows recent news that the UK, EU, US, and more have signed the first legal agreement on AI. Sopro’s new study has found...

To AI or not to AI: 92% of customers say NO to AI agents

Intradiem’s latest research highlights a significant disconnect between contact center leaders’ priorities and consumer preferences. According to the findings, 92% of customers prefer interacting with human agents over AI-driven bots in contact centres. While businesses are increasingly focused on the...