Tag: Customer Experience

This week in CX: generative AI use is already up 50%

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at consumer spending plans this holiday season, the divide on who’s using AI, and cases of counterfeit ChatGPT.Key newsMcKinsey and Salesforce has announced a new collaboration to accelerate...

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The new era is here, and with it the path to eCommerce success. By joining SALESmanago’s dynamic webinar with renowned eCommerce experts you get to explore innovative strategies to elevate customer engagement and differentiate your business from the crowd.We are...

This week in CX: can you spot the use of AI in retail?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at how airline companies are using their social media platforms, research into the use of AI in retail, and how TV ads are appealing to...

TikTok made me buy it: the power of consumer community and important CX lessons

The phenomenon of social media and the unwavering influence it has on society is always a fascinating study. There are always new trends for people to jump on and have a go at. TikTok dances, Twitter (sorry, we mean X…...

Three tactics to improve customers’ post-purchase experience

‘The customer is always right’ as they say, but how much truth is there to this?In recent times, the gap between retailers and customers has grown, especially when it comes to how they view the post-purchase experience. For example, a recent...

This week in CX: the risk of generative AI

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at small business attitudes to customer support, what Londoners think of brand loyalty, and the risks of increasing generative AI.Key newsThe Great Resignation, a...

This week in CX: how good are your post-purchase & personalised experiences?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at how retailers are failing post-purchase, what customers actually think of personalised content, and the lack of understanding about what service design is.Key newsMedallia has surpassed...

The impact of Apple’s VR headset on retail: 5 essential factors to consider

Earlier this month, Apple unveiled its new virtual reality (VR) headset, Apple Vision Pro – and it has the potential to change customer experience on many different levels. For retailers, of course, this raises all types of questions. Principally, what does it mean for...

This week in CX: has the hospitality industry been sidelined?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at how the hospitality industry feels unsupported, as well as Gartner’s definition and perspective on ‘AI-mature’ organisations.Key newsIn case you’ve somehow missed it (it’s...

The Gen Z customer experience: Adapting for success in the digital age

As the first wave of 20-something Gen Z customers enter the e-commerce market, organisations find themselves faced with a generation that has never known a world without mobile phones or the Internet. For Gen Z, the digital landscape is not a novelty; it is...