Tag: Customer Experience

Four CX investments that organisations should prioritise in 2023

According to Gartner research, CX is recognised as a priority with 76% of executive leaders surveyed indicating they see CX as critical to meeting the organisation’s business goals. Organisations with an effective CX strategy were less impacted by revenue loss during the pandemic years.  While encouraging to see...

This week in CX: even more AI-powered tools are coming; plus NICE & MaxContact

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the newest AI-powered tools in the business – including advancements within the CRM field, and SalesForce’s newest take with ChatGPT. MaxContact have also...

This week in CX: shifts and research affecting marketers; plus Gartner & Reputation

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the latest research studies that are affecting marketers from releasing their creativity into their campaigns, and how they’re adapting to global consumer shifts....

This week in CX: 92% success rate for the 4 day week; plus Emplifi & Medallia

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the great results from the almighty 4 day week trials! Emplifi have also investigated the impact of customer reviews, and there’s new research...

Improving customer engagement in a challenging economic climate

Heightened demand for more personalised, streamlined customer experiences combined with the cost-of-living crisis has created a challenge for organisations in how they engage with customers and successfully deliver the best experience. How can organisations keep abreast of their customers circumstances,...

3 ways that technology can reduce the number of returns and improve the delivery experience

Retailers should always be on the front-foot and pre-empting predictable trends. For instance – an increase in returns during peak periods, and delays stemming from industrial action. Managing returns is an inevitable part of doing business online. But ensuring this process is optimised...

Can thrifting be incorporated into mainstream retail?

If ever there was a term suited to the times we live in, then surely “thrifting” is it. A recent report published by SAS highlighted the challenges retailers are currently facing. Consumers across the board are looking to cut back on non-essential spending. In...

This week in CX: new partnerships and research in retail; plus Content Guru & Merkle

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at research into increasing budgets for the year, what CX imperatives are forecasted as for 2023, research into virtual training, and the new partnership...

The ultimate, all-encompassing list of customer experience dimensions to help you succeed

Customer experience dimensions refer to the main areas that should be considered when developing a great CX strategy. These dimensions should be the focus areas for building customer experiences that will be great for your consumers. As a result, your business...

Your top 50 CXMStars™ of 2023 have been chosen!

As always, the process of choosing the top rankings for CXMStars™ is not a simple task. Luckily, this year, we had the great help of our esteemed judging panel. Now, their scores, along with the voting results are in. It’s...