Tag: Customer Experience

This week in CX: the next advancements in AI; plus Google & Alida

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the latest moves from Meta, Google’s new step to make XR tools available to all, and a new update in the cryptocurrency world.Key...

Cost-of-living crisis in focus: is it time for a new toolkit?

Emerging from the pandemic and after a sustained period of low inflation, we enter a period of high inflation and a cost-of-living crisis. A crisis that may have the most substantive impact upon society and consumers, thus far. The question is whether orthodox responses are sufficient, or...

This week in CX: customer service insights & inflationary effects on buying; plus Cognizant & Gartner

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the newest research to customer service – including how CS agents are lagging behind, and the average wait times for responses. There’s also...

Get ahead of this year’s trends with the Freshworks CXM webinar

We are delighted to announce that on Wednesday 22nd February 2023, CXM will be hosting a great webinar with Freshworks! Our webinars are never one to miss with a great cohort of incredible speakers sharing their perspectives and insights. And this...

Comparative usability testing can drastically improve your user experience

Testing your interfaces before they go live is imperative for success. Comparative usability testing is just another tool to guarantee everything runs smoothly during the user experience. There are multiple tests that you can run – all with many benefits...

The new value proposition to support customers during the cost-of-living crisis

With the increased prices on energy, food and mortgages/rent, we are all focused on value and getting the most from what we can afford. For all income groups, making ends meet and reducing outgoings will remain priorities this year.All income level households are suffering with financesEnergy bills are due to rise...

This week in CX: new research into digital experiences and solutions; plus Medallia & Forrester

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at solutions to expedite digital expertise, research into attitudes towards digital experiences, and research into how businesses are adapted to hybrid working. Plus, we...

Announcing the CXMStars™ judging panel and scoring process!

With CXMStars™ 2023 well underway and the nominations ending next week, it’s time for us to announce the scoring process. This is an integral part of the competition, and will better help you understand exactly what goes into deciding the winners. Also,...

Time to choose your CXMStars™ winners! Voting now open

This year’s initiatives have been excellent. All entrants have done an incredible job. It was not easy to narrow down all nominees to just 50 finalists. But we’ve done it!The top 25 for each category has been shortlisted. However, this...

This week in CX: retail industry at risk with disconnected customers; plus Emplifi & Zendesk

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the latest research reports in the retail industry. This includes Emarsys investigating the disconnect between retailers and consumers; customers losing faith in their...