Tag: CX news

Personalisation isn’t working: more than half of consumers see irrelevant ads

Despite the recognised significance of personalisation for marketing efforts, more than half (56%) of consumers have admitted to still seeing ads that aren’t relevant to them. This follows news from this summer that Google had reverted on their plans to...

Only 17% of Brits can recognise when they’re using AI

New research has revealed that over 4 in 5 consumers don’t recognise when they’re using AI. This follows recent news that the UK, EU, US, and more have signed the first legal agreement on AI. Sopro’s new study has found...

Using AI tools may be necessity for salespeople to meet their targets

New survey research from Gartner has found that salespeople who effectively partner with AI tools are 3.7 times more likely to meet their targets than those who do not.“AI partnership involves leveraging technology skills-use-case selection and prompt engineering- to automate...

This week in CX: CX quality is at its lowest point since 2016

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research impacting employees, and the latest retail updates as we prepare for the Golden Shopping Quarter.We’re also discussing new research...

Nearly 60% of consumers plan to cut everyday purchases for holiday shopping

59% of shoppers are saying they plan to cut everyday purchases in order to prioritise gifting budgets. More than three quarters are planning to maintain or increase gift purchases this holiday season. The findings come from Coveo’s new research report titled,...

Asos customers slam new return fee

Asos has sparked outrage among its customers after introducing a new policy that charges a return fee.The online retailer has begun charging customers £3.95 if they return items worth less than £40. This change has angered many customers, who have...

New employee monitoring policy opens conversations surrounding trust and transparency

To ensure a return to office-working conditions three times a week, PwC are to begin monitoring their UK employees’ working locations. PwC staff are expected to spend 60% of their work time with clients, or in the office.“PwC’s decision to...

Shift workers suffer from pay errors

A survey reveals that UK frontline shift workers frequently lose out on earned pay due to errors in their pay slips.60% of respondents believe they need more money, 38% report late payments, and 23% say they have not received pay...

SME bosses fear doing or saying the wrong thing concerning EDI policies, new research finds

SME bosses are putting off from adopting new working practices concerning equity, diversity and inclusion (EDI) policies, out of fear of doing or saying the wrong thing, a new report from Workplace Equity Commission (WEC) has found. The report specifically...

This week in CX: top hospitality and travel companies pose security risks

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research in the workplace, and it’s already time to look at the Golden Quarter of holiday season shopping.We’re also discussing...