Tag: CX news

Nearly a million over-60s in the UK are self-employed

The UK workforce is seeing a huge shift as the number of self-employed workers aged 60 and over has reached an all-time high. Nearly one million people in this age group now work for themselves. This is a 33% increase...

Forrester follows up on its list of emerging technologies for 2024

Aerial drones have topped Forrester’s follow-up list of the next 10 top emerging technologies for 2024. The first top 10 technologies list was released in June. This follow-up list highlights how AI continues to dominate the technological landscape, as well...

Statutory rights are being listed as workplace benefits in job adverts

Almost half (46%) of current job vacancies in the UK are listing a statutory right as a workplace benefit, Rippl has analysed and discovered. The most prominent of all was a pension being listed as a ‘company perk’ in 124,589...

Employees value job security above all else

A survey by Robert Walters found that 77% of professionals now value job security more than pay. 53% of employers have noticed that job candidates have discussed job security more often this year.The survey found that 71% of workers hesitate...

This week in CX: mobile errors are causing consumer distrust and discomfort

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research in AI attitudes and advancements, progress in the retail industry, and flexible workspaces.We’re also discussing new research into customers...

UK employers brace for rising turnover as economy recovers

A recent survey by Personio reveals that nearly half of UK employers (49%) anticipate a surge in employee turnover within the following year.Additionally, six in ten businesses reported a decline in staff engagement, suggesting that the “big stay” period of...

17% of cyberattacks will involve generative AI by 2027

Gartner has forecasted that worldwide end-user spending on IT security is projected to increase 15.1% – total $212 billion – by 2025.With this, generative AI will trigger a spike in the cybersecurity resources required to secure it. This will lead...

Ikea launches own second-hand marketplace

To capitalise on the growing market for secondhand goods, Ikea has introduced its online marketplace. Customers can now buy and sell directly from each other, eliminating the need for third-party platforms like eBay or Gumtree. Ikea Preowned is currently available in...

First price-drop in shops for three years

For the first time in nearly three years, there has been a drop in shop sales. Prices in August were down 0.3% from last year – the lowest rate since October 2021. The research also marks the first period of...

Hundreds of discounted first-class tickets sold due to Qantas pricing error

Qantas offers refunds or upgrades to business class for hundreds of passengers who mistakenly bought first-class flights at a significantly discounted price.The error, which was caused by a coding glitch, resulted in flights between Australia and the US being advertised...