Tag: CX news

This week in CX: Alida, Microsoft Teams, and NordVPN

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Microsoft Team’s integration into ‘walkie-talkie’ devices,  Alida’s new conversational surveys product, new research into data breaches, and how industries have progressed 2 years on from the...

This week in CX: Odigo, Authenticx, and Qualtrics

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at a new product from Qualtrics, the launch of a new digital company, new M-Cube research into Gen-Z shopping attitudes, and the latest business updates from...

This week in CX: Cisco, Royal Mail, and Optimizely

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Cisco’s newest report on consumer privacy, new tools to enhance customer service calls within the call and contact centre industries, Optimizely’s new tool for customer...

This week in CX: Qualtrics, Optimizely, and Serena Williams’ marketing campaign

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at new research into the cost-of-living crisis, contact centre issues, and Qualtrics’ new solutions to directly help those contact centre problems.   Key news On September 19th, Feedspot...

This week in CX: Kantar, Sabio, and Vodafone

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at customers fleeing businesses with slow-to-act commerce experience, Kantar’s BrandZ Most Valuable UK Brands 2022 report, and Reputation’s automotive report revealing new trends and customer attitudes.  Key...

This week in CX: Reputation, Salesforce, and Qualtrics  

Happy Friday! We’re bringing you the latest roundup of industry news. This Friday, we’re looking at new Gartner research, the upcoming launch of Starbucks Odyssey, latest updates by Reputation, and what to expect from the partnership between Sprout Social and Salesforce.   Key...

This week in CX: Zendesk, Twilio, and Zoho

We’re bringing you the latest roundup of industry news. Last week, featured new Zendesk research, British consumer purchase reconsiderations, CMO data into customer behaviours, and Zoho’s growth in the UK.  Key news Twilio have launched new research exploring the way the cost-of-living crisis...

This week in CX: Pendo, Chattermill, and Gartner

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at customer loyalty to ridesharing services, the focus of digital strategies, Pendo’s inefficiency report, and AI in the hardware industry.  Key news Gartner predicts conversational AI will...

This week in CX: Five9, Qualtrics, and Zoom

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at cloud call centres’ ROI increase; new research into post-pandemic company culture; how Zoom has upgraded your remote working experience; and e-commerce personalisation tactics.  Key news To...

This week in CX: Twilio, M-Cube, and Unilever

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at the retail industry’s comeback, new research into the issues of PSD2 regulations, how the cost-of-living crisis is threatening hospitality and the WFH model, and...