Tag: CX news

In-store holiday shopping grows as US consumers tighten budgets post-election

Consumers are embracing in-store holiday shopping this year, with a 53% year-over-year increase in those planning to shop exclusively at brick-and-mortar stores, according to a recent survey by customer-driven AI intelligence firm First Insight. This resurgence contrasts with a 21% decline...

Miral Destinations sweeps awards claiming four gold and two silver gongs at ICXA

Miral Destinations enjoyed a blockbuster evening at the International Customer Experience Awards held in London last night. At the black-tie gala event, the hospitality company struck gold in two marquee categories, the CX Team of the Year and CX Leader of...

Allied Bank collects an armful of gold awards at International Customer Experience Awards

Allied Bank won four golds, including CX Team of the Year – over 5,000 employees, at last night’s International Customer Experience Awards held in London. The Irish bank also picked up golds for Best CX Strategy – over 1,000 employees, Best...

Miral Destinations’ Martin Andonovksi takes CX Leader of the Year award back to Abu Dhabi

Miral Destinations’ Martin Andonovski took home the CX Leader of the Year gong at the International Customer Experience Awards last night. Andonovski is the senior director of guest experience and transformation with Miral Destinations where he leads several strategic initiatives designed...

CX ‘godfather’ Bruce Temkin receives Lifetime Achievement Award

Industry legend Bruce Temkin flew into London to pick up the Lifetime Achievement Award at the International Customer Experience Awards (ICXAs). The black-tie ceremony took place at the Park Plaza London Riverbank, and was attended by over 250 leading CX...

CarTrawler claims top prize at International Customer Experience Awards

CarTrawler, an Irish firm that offers around the clock car hire support services beat off stiff competition to emerge as the Overall Winner at the International Customer Experience Awards (ICXAs) last night. On the night CarTrawler also won gold for Best...

This week in CX: are brands ready for gen Z?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at why you need to level up your CX strategy and how to adapt it to new generations, as well as how are...

Data reveals user-generated content drives over $8 billion in social commerce revenue

User-generated content (UGC) is driving over $8 billion in annual social commerce revenue, according to a new report by Emplifi, with brands experiencing a 63% year-over-year increase in revenue through this strategy. The study analysed UGC shared by B2C brands...

4 Myths about contact centre consumption-based billing that need to be debunked in 2024

You’ve just added a cloud service for your 500 headcount contact center, entering into a per-seat agreement with the vendor. While the seat-based model may appear to offer a flat recurring expense, it’s costing your organisation more than you realise....

Mastercard targets password-free payments with biometrics by 2030

Mastercard has presented its ambitious vision to transform digital payments, aiming to phase out manual card and password entry by 2030. The company plans to leverage biometric authentication, such as fingerprints and facial recognition, alongside tokenization technology to create a...