Tag: CX news

UK employers need to improve new starter processes, as they’re failing to turn up on first day of work

Over a quarter of UK employers have had new starters fail to turn up on their first day of work within the last year. This is on top of research that 56% of employers said it was more difficult to...

Organisations are struggling with talent and skills needed for their workforce

Organisations are currently struggling to deliver on talent needs. 41% of HR leaders agree that their workforce lacks the required skills. The new research from Gartner has found that half of HR leaders agree that their organisation does not effectively...

Employees haven’t received sufficient training to protect their accounts against cybersecurity attacks

Despite increasing cybersecurity attacks that have hit the headlines recently, new survey research from Yubico and Talker Research has found that there are concerning patterns and behaviours for personal and workplace cybersecurity. Despite being the least secure form of authentication,...

This week in CX: customers want 24/7 improved service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in consumer behaviour as we enter the new season, how brands need to improve their customer service and personalisation...

Workers will only come back to the office with the promise of a pay rise

42% of London workers would want a pay rise if they had to return to the office full-time for work, a report from Bloomberg intelligence has found. Over a third over the Londoners wanting a pay rise indicated they would...

Lenovo’s gold award for complaint handling higlights dedication to customer satisfaction

Lenovo’s EMEA Customer Care Team has won gold for Best Complaint Handling at the European Customer Experience Awards 2024. As a central hub for resolving customer issues, the team provides quick, clear communication and personalised solutions that consistently meet or exceed...

Shoppers call for end to paper receipts in bid to save environment

77% of shoppers in the UK would be more likely to switch to digital receipts if they knew how many trees were cut down to produce the paper versions, new research from Yocuda has found. This research highlights how important business...

Personalisation isn’t working: more than half of consumers see irrelevant ads

Despite the recognised significance of personalisation for marketing efforts, more than half (56%) of consumers have admitted to still seeing ads that aren’t relevant to them. This follows news from this summer that Google had reverted on their plans to...

Only 17% of Brits can recognise when they’re using AI

New research has revealed that over 4 in 5 consumers don’t recognise when they’re using AI. This follows recent news that the UK, EU, US, and more have signed the first legal agreement on AI. Sopro’s new study has found...

Using AI tools may be necessity for salespeople to meet their targets

New survey research from Gartner has found that salespeople who effectively partner with AI tools are 3.7 times more likely to meet their targets than those who do not. “AI partnership involves leveraging technology skills-use-case selection and prompt engineering- to automate...