Tag: Digital technology
Shoppers call for end to paper receipts in bid to save environment
77% of shoppers in the UK would be more likely to switch to digital receipts if they knew how many trees were cut down to produce the paper versions, new research from Yocuda has found. This research highlights how important business...
Using AI tools may be necessity for salespeople to meet their targets
New survey research from Gartner has found that salespeople who effectively partner with AI tools are 3.7 times more likely to meet their targets than those who do not. “AI partnership involves leveraging technology skills-use-case selection and prompt engineering- to automate...
40% of GenAI solutions will be multimodal in three years’ time
According to Gartner’s latest research, 40% of GenAI solutions will be multimodal (text, image, audio, and video) by 2027. This shift is expected to provide an enhanced human to AI interaction, as well as the opportunity for GenAI-enabled offerings to...
Pressure, trust in investment, and responsible policy are driving AI investment
A new survey from ABBYY has found that 58% of companies are worried they will be left behind if they don’t use AI – thus driving their primary motivations for investment. The average investment cost in AI reached £730,000 in the...
17% of cyberattacks will involve generative AI by 2027
Gartner has forecasted that worldwide end-user spending on IT security is projected to increase 15.1% – total $212 billion – by 2025. With this, generative AI will trigger a spike in the cybersecurity resources required to secure it. This will lead...
Gartner forecasts major increase in SaaS backup prioritisation
As the risk of IT outages increases, businesses are recognising the importance of regular data backups. Gartner predicts that by 2028, most enterprises will prioritise backing up their software-as-a-service (SaaS) applications. This marks a significant shift from the current 15% who...
Amazon take part in trial for UK drone use
Amazon are among a group of organisations who have been selected for a trial testing drones for business use in the UK. The trial will focus on gathering data on how the drones detect and avoid other aircraft. “Our goal...
Five9 launches AI suite to revolutionise customer experience
Five9 revealed an AI suite designed to boost customer experiences last week. The platform includes a four-step process to help businesses identify and implement AI solutions quickly and deliver measurable returns with Five9’s guidance. “AI has enormous potential to improve the customer...
The evolution of technology through a businesswoman’s lens: Interview with Medallia’s Simonetta Turek
In honour of Women’s History Month, and our campaign to raise the volume on women’s voices in business, Customer Experience Magazine is honoured to host an interview with Simonetta Turek. She is the Chief Product Officer at Medallia, and has...
Collision of data, composability and AI in marketing: three forces shaping the MarTech space
In a world marked by relentless technological evolution, marketers are navigating a landscape of significant change. The confluence of data, composability, and artificial intelligence (AI) is driving a transformative era in marketing, opening up new horizons and opportunities. A recent report...