Tag: Digital transformation
![A human agent touching the virtual representation of digital transformation](https://cxm.co.uk/wp-content/uploads/2021/05/shutterstock_1877458588-1440x778.jpg)
Conga supports Zoopla’s digital transformation during COVID-19
Zoopla improves customer engagement and satisfaction during the UK’s first lockdown using Conga’s Commerical Operations Suite. We have seen a massive uprise in digital transformation during the COVID-19 outbreak in almost all industries. Some brands were better prepared than others, but...
![A mobile app showing Cisco Webex and demonstrating hybrid working digital transformation.](https://cxm.co.uk/wp-content/uploads/2021/05/shutterstock_1922122610-1440x777.jpg)
BT partners with Cisco to deliver smooth hybrid working
With hybrid working being a new norm, enhancing voice and collaboration solutions for customers became a must for digital businesses. The CXM team reports on a new partnership between BT Wholesale and Cisco Webex, and their journey through the era...
![A person using a phone app for CX innovation](https://cxm.co.uk/wp-content/uploads/2021/04/shutterstock_1822615610-1350x900.jpg)
MY Renault at the destination: driving to the CX innovation
In this article, we continue the story about MYRenault by highlighting the most important aspects of the app. In the first part of the narrative, Axis Partners gave you an outline of the phone app market and MYRenault evolution. However, we...
![A hand holding out a phone with apps that enhance brand loyalty](https://cxm.co.uk/wp-content/uploads/2021/04/shutterstock_741533173-1350x900.jpg)
How the MYRenault app set on a journey to improve brand loyalty
Have you heard a story about MYReanult, the app that was designed to balance customer needs, market conditions, and digital solutions? Axis Partners reveals how one website transformed into a highly engaging app to deliver a meaningful purpose and enhance...
![two radio hosts talking about podcast listener experience](https://cxm.co.uk/wp-content/uploads/2021/04/shutterstock_1433456504-1349x900.jpg)
PodPlays elevating podcast listener experience with Alida Touchpoint
The podcast market is rapidly booming. Listeners love to hear good storytelling and uncensored, spontaneous conversations. To stand out from the crowd, however, producers need to constantly deliver an exceptional podcast listener experience. The CXM team shares exciting industry news...
![Hand drawing of liaison between brands and consumer trends post-lockdown](https://cxm.co.uk/wp-content/uploads/2021/04/shutterstock_136172849-1353x900.jpg)
Consumer trends post-lockdown: Will audiences look for live events in 2021?
The brand experience industry suffered a lot in 2020. We witnessed many unforeseen circumstances that led brand campaigns to closure before they even started. With stores closed, activations put on hold, and events cancelled, brands had difficulties adjusting to the...
![Cloud-enabling technology used by a girl for work](https://cxm.co.uk/wp-content/uploads/2021/04/shutterstock_1405194650-1440x796.jpg)
Cloud-enabling technology at the heart of business development
In the last year, the unforeseen effects of the pandemic have been a catalyst for prolific change in how brands and organisations engage with their customers and employees. The contact centre moved to the cloud and its agents swiftly adapted to...
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The journey to effortless customer care: digital workflow solutions need to be simple
Operating a business in 2020 is challenging in ways that few of us could ever have predicted. Rarely have we seen change occur with such magnitude or velocity. Customer-demand fluctuations, fractures in supply chains, workforce disruption, and rapidly evolving government...
![An image showing people working on their comupters](https://cxm.co.uk/wp-content/uploads/2020/07/arlington-research-nFLmPAf9dVc-unsplash-1349x900.jpg)
Living the Change: Continuous Transformation in the Experience Economy
We are living in non-linear times. In the past, we had enough time to learn and analyse events, in order to initiate actions in the present that will secure our future. Today, the problem is that when you try to learn...
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How Experience-Driven Applications are the Future for Businesses
The COVID-19 pandemic is continuing to create new challenges for technologists. Businesses are under phenomenal pressure to keep applications and digital services up and running, while at the same time being asked to deliver the best experience possible for their...