Tag: Digital transformation
UK Employees Failing to Understand Digital Transformation
New research among British businesses examining employees’ attitudes toward digital transformation, innovation, and cutting-edge technologies such as Artificial Intelligence, reveals confusion about the true meaning of ‘digital transformation’ and a high degree of scepticism about their employers’ appetite for digital...
The Fourth Industrial Revolution and the Path to Digital Transformation
This article was co-authored by Josh Ayres, Head of Emerging Technology at IP Integration. This week, 5,000 Contact Centre professionals descended on London for the Call and Contact Centre Expo – a two-day, annual event centred around Customer Experience management. Exhibitor stands and...
Does ‘Digital’ Really Exist?
Digital transformation is the latest trend that every organisation, in every sector, wants a piece of. In the customer management industry in particular, ‘digital innovation’, ‘digital transformation’ or ‘going digital’ are key phrases heard on almost a daily basis, with organisations...