Tag: Employee development

Smart name tags will enhance connections and inclusivity in flexible workspaces

Video conferencing platform Zoom has announced the public beta of smart name tags, a new feature designed to enhance inclusivity and engagement in Zoom Meetings. These tags work with AI to pick up and apply names to multiple participants in one...

UK employers brace for rising turnover as economy recovers

A recent survey by Personio reveals that nearly half of UK employers (49%) anticipate a surge in employee turnover within the following year. Additionally, six in ten businesses reported a decline in staff engagement, suggesting that the “big stay” period of...

Empower your team to elevate your guests: what it takes to make hospitality work

Whether buying a take-away coffee, sitting down at a restaurant to eat, or travelling through an airport, it’s the people-facing staff that transform the hospitality experience from the transactional to the magical.  Global CX specialist Ian Golding summed it up: “There are...

Managers welcome increased employee demands

A survey by Perkbox Vivup Group finds that while UK managers report increased employee demands, they also see significant benefits. Over 80% of managers believe empowering employees to be themselves has boosted creativity and engagement. According to Jennifer Healy, Perkbox’s chief...

The 40-hour workweek is now unsuitable for productivity levels

76% of working UK professionals have stated that the current 40-hour full-time workweek does not suit them. The new research comes from the talent solutions firm Robert Walters. The current work model is being viewed as no longer representative of...

Employees need more support across a variety of health and social issues

Employers are now expecting an increased level of demanded support from their employees across a variety of issues, including in fertility, addiction, gender identity and neurodiversity. Although traditional areas of heath and wellbeing support are still expected to see a...

Poundland announces headcount reduction

Discount retailer Poundland is restructuring its head office in Walsall to cut costs and improve efficiency. The company strives to simplify operations to serve its customers better and remain competitive. Poundland has started a restructuring process that will affect approximately 60...

UK’s skills gap hampers career progression

A widening skills gap in the UK is threatening both employee progression and business success, according to new research. ADP’s People at Work 2024 report reveals a global workforce increasingly doubtful about employers’ commitment to skill development. This skepticism is particularly pronounced in the...

Why Internal Service Excellence is key to delivering External Service 

Have you ever contacted a company to chase a response only to be told that another department is investigating the issue, but no update has been received? Or perhaps you’ve contacted a company to make a complaint but have been passed from...

How marketing can help connect CS and sales to foster a more unified revenue team 

Siloed departments spell trouble for customer retention. While 95% of B2B SaaS companies have customer success (CS) teams, seamless customer experiences demand cross-functional harmony. Sales, marketing, and CS must collaborate and align as one revenue team to anticipate industry shifts. Shatter...