Tag: Employee Engagement

10 key indicators of burnout and its impact on the workplace

In July 2021, Forbes predicted that many professionals were likely to leave their roles due to burnout. It was suggested that longer hours, the stress of transitioning to working remotely and the uncertainty of the pandemic may cause ‘The Great Resignation.’ Millions of...

How to become an internationally recognised, forward-thinking company

Forward thinking is a desirable skill for any team member. It means you are proactive; always on hand and ready to deal with tasks; you take risks; and are open to learning and growing.  When you have an entire cohort of...

Business 2022: changes in the job market

From the “great resignation” to the cost-of-living crisis, the 2022 job market has been through a lot. The way you conduct business has had to adapt to new employee demands and expectations. Workers are shifting career paths and the opportunity...

The employee life cycle: mapping their journey effectively

When we think of journey maps, we usually think of customer experience. But when done correctly, employee journey mapping can be a tremendous method to understand the moments that genuinely matter to employees. It can enforce the standard experience that...

Connect, learn, and more at this year’s Call & Contact Centre Expo

We at CXM are excited to announce that we are exhibiting at Call & Contact Centre Expo 2022! The event is taking place from the 22nd to 23rd November 2022 at the ExCeL in London. Alongside meeting the CXM editorial and marketing teams, there’s also plenty of opportunity...

Build a culture of learning to retain CX employees

For decades, contact centres have been environments of high staff turnover. Employees were expected to churn, and managers focused their resources on rapidly recruiting and onboarding new people. But a tight post-pandemic labour market and rising recruitment costs mean that...

How to reinvent your employee experience in 2022 

Last year saw just the beginning of what has been dubbed the ‘Great Resignation’. Brits, predominantly those working in leisure, hospitality, retail and healthcare, have voluntarily left their jobs at “historically elevated levels” that were last seen in 2009. While...

The hybrid staffing models: which flexible working patterns should your organisation use?  

At its core, hybrid staffing models are centred on the employees and what works best for them. New models provide employees with greater flexibility into where and how they work.   Essentially, hybrid models investigate working conditions and situations. This changes the...

Are your employees facing organisational change fatigue?

Change was constantly emerging as a key topic during the last two years. While businesses must innovate and drive positive changes to grow, the people behind those new projects are often overwhelmed. According to a survey by Limeade, 59% of...

Get Wonky: a blockchain of culture programme by Eltizam

You can find Renata’s audio interview with Chris Roberts at the end of this article. Innovative customer experiences and sustained customer engagement are top priorities for many organisations. Whilst defining strategies, many organisations tend to overlook the critical contribution that employee...