Tag: Employee Engagement

Build a culture of learning to retain CX employees

For decades, contact centres have been environments of high staff turnover. Employees were expected to churn, and managers focused their resources on rapidly recruiting and onboarding new people. But a tight post-pandemic labour market and rising recruitment costs mean that...

How to reinvent your employee experience in 2022 

Last year saw just the beginning of what has been dubbed the ‘Great Resignation’. Brits, predominantly those working in leisure, hospitality, retail and healthcare, have voluntarily left their jobs at “historically elevated levels” that were last seen in 2009. While...

The hybrid staffing models: which flexible working patterns should your organisation use?  

At its core, hybrid staffing models are centred on the employees and what works best for them. New models provide employees with greater flexibility into where and how they work.   Essentially, hybrid models investigate working conditions and situations. This changes the...

Are your employees facing organisational change fatigue?

Change was constantly emerging as a key topic during the last two years. While businesses must innovate and drive positive changes to grow, the people behind those new projects are often overwhelmed. According to a survey by Limeade, 59% of...

Get Wonky: a blockchain of culture programme by Eltizam

You can find Renata’s audio interview with Chris Roberts at the end of this article. Innovative customer experiences and sustained customer engagement are top priorities for many organisations. Whilst defining strategies, many organisations tend to overlook the critical contribution that employee...

Capability development: the guide to internal transformation

Businesses home in on specific purposes. To achieve results and stay on track, capabilities must be well established within both the company and individual members. Capability development strategy is the backbone of what one organisation can achieve long term.   A McKinsey...

The Great Recalibration: the workplace burnout crisis

The UK currently has 1.3 million job vacancies, and 60% of current workers are job hunting. Many are looking to offset the cost-of-living crisis with a pay rise. Even if this means changing jobs.  A recent McKinsey report looked at why...

Advancing employee experiences in the face of change

If the employee experience (EX) is not one of your top business priorities, then it should be. For a start, good employee experiences deliver growth. MIT’s research in 2017 demonstrated that businesses with an EX in the top quartile deliver...

5 Steps for providing a positive work environment

A positive work environment is important for maintaining overall team productivity and employee retention. The workspace should be physically comfortable for employees to enhance their work output. More importantly, all employees should have the tools to succeed located in an...

5 business books that will shift your perspective on leadership

Over the past months, we have been discovering books that might bring us some fresh ideas on becoming an even more connected, efficient, and aligned team. Out of the many publications we dwelled on, this has been whittled down to...