Tag: Employee Engagement

Is a 4-day week the future of work? An interview with Charlotte Lockhart

What would you do if you had one day off each week? Would this make you more productive, healthier, and focused on things you want to do for your career, your family, or your side business? In the latest episode of...

New research shows that 32% of UK workers are surveilled by employers

According to recent research, employers ‘spy on’ a third of UK workers, and webcam monitoring has more than doubled. Bosses and business owners are using dystopian surveillance tools more often to make sure their workers are being diligent. As we get...

How to reinvent your employee experience in 2022 

Last year saw just the beginning of what has been dubbed the ‘Great Resignation’. Brits, predominantly those working in leisure, hospitality, retail and healthcare, have voluntarily left their jobs at “historically elevated levels” that were last seen in 2009. While...

What do cxpartners and Google say about the state of customer-centric organisations in 2022?

A new study by experience design consultancy, cxpartners, in partnership with Google, focusing on customer-centricity came across CXM’s desk.   The research report surveyed 110 businesses in Europe and found that customer-centric organizations grow nine times faster and are four times more likely...

Three ways to make your CX team more gender diverse

Less than 6% of software engineers identify as female, while barely 5% of technology leadership positions are held by women. As such, is it any wonder that 78% of us can’t name a single famous female computer scientist working in...

Facing the truth: customer support agent turnover rate is constantly increasing 

One of the defining workplace themes of 2021 was the Great Resignation. Employees started leaving their jobs at record rates, with 4.3 million people quitting in September 2021 alone. Shortly after, many employers began forecasting a focus on retaining talent,...

Vulnerable leadership is key: building a bridge from intent to action

Last week, I talked to Miranda Cain, the managing director at Elev-8, a consultancy dedicated to changing behaviours to elevate business performance. The team behind Elev-8 won over 27 awards, including the UK Business Awards™️ in 2021. With over 25 years...

EX trends in 2022: will EX replace CX as a top priority?  

With reports of almost 1 in 4 UK workers expected to quit their job and change employers in the next few months, in what has been dubbed ‘the Great Resignation’. Business leaders are now prioritizing employee experience (EX) as workers...

The rise and fall of employee loyalty: insights from 200,000 eNPS scores 

The impact of the Covid-19 pandemic has been monumental. Where work is concerned, businesses across the world have experienced seismic shifts in how they operate, and the same can be said for employee loyalty. With discussions of a global resignation...

Diversity initiatives to increase business performance

In response to the grassroots movements of #BLM, #MeToo and by the exposure of pronounced and increasing equity gaps during the COVID-19 pandemic, organizations are allocating ever-increasing budgets to diversity-related initiatives. Already in 2002, MIT Sloan School of Management found that...