Tag: Employee Engagement

Sullivan & Stanley turn to employees to drive growth

Sullivan & Stanley (S&S) has redefined what it means to put employees first. Recognised with silver for Best Employee-Centric Approach at the UK Employee Experience Awards 2024, S&S has leveraged its employees to inspire growth and drive business success. At S&S,...

Boosting customer satisfaction with a balanced approach to CX and EX  

As AI-driven solutions to improve customer experience (CX) are being heavily invested in by businesses globally, employee experience (EX) can be overlooked. The imbalance can undermine the very outcomes that AI-driven systems are meant to deliver, which is excellent customer...

Suffolk Mobility Solutions takes top prize at the UK Business Awards

Suffolk Mobility Solutions was crowned the Overall Winner at the UK Business Awards (UKAB) in London last week. The firm which specialises in domestic fitouts for people with mobility issues, also took gold in the Best Customer Service – Micro...

Kaltura unveils a solution for immersive enterprise experiences

Kaltura, the Video Experience Cloud company, has announced the beta launch of Work Genie, an AI-driven platform designed to create deeply personalised and immersive digital experiences. Targeted at enterprise customers and employees, Work Genie addresses the growing challenges of delivering timely,...

39% of Australians struggling to secure new roles

According to a recent Gartner survey, 39% of Australian candidates report having trouble finding new employment as job vacancies in Australia continue to decrease. Only 25% of respondents found jobs matching their skill set, significantly below the global average of...

Over half of employees are disappointed with onboarding

According to a recent report by Cognexo, over half (54%) of office workers are dissatisfied with their onboarding experience. Typical frustrations include a lack of structure (31%), differences between job descriptions and actual roles (21%), and confusion about daily...

Is ‘productivity theatre’ slowing down your team?

According to a new Asana survey, 67% of employees admit to engaging in “productivity theatre,” where they perform tasks to appear busy despite not doing anything meaningful. The survey shows that this is weighing heavily on a smaller group of...

Market Harborough Building Society pushes CX to the top of its agenda

Typically, building societies aren’t considered seething hotbeds of change. But Market Harborough Building Society (MHBS) has been shredding stereotypes as it overhauled its company culture and put customer experience at the centre of its business. The catalyst for change was market...

Women earn less in 70% of female-dominated roles

A recent analysis of Office for National Statistics data by HR and payroll software provider Ciphr highlights that 70% of female-dominated jobs in the UK have a gender pay gap favouring men. The study examined over 50,000 employees and revealed...

Women over 65 see employment double in two decades

According to new research by the International Longevity Centre (ILC), over-65s remaining in the workforce have surged since the early 2000s, with participation more than doubling among women. The report shows that 15% of men and 9% of women aged...