Tag: Employee Engagement

Skills development is key to the UK’s growth strategy

A survey by the Recruitment and Employment Confederation (REC) highlights the urgency of prioritising workforce upskilling within the government’s “Invest 2035” industrial strategy. This ambitious 10-year plan aims to foster economic growth through high-quality, well-paid jobs. According to the REC poll...

Lies on the resume: how job seekers bend the truth to land jobs

According to new research from StandOut Resume, two in five Australians (42.4%) admit to lying during a job application or interview, with nearly 20% confessing to doing so more than once. For those willing to bend the truth, the rewards...

Ageas UK CEO Ant Middle on CX,  AI and his plans for 2025

In October Ageas UK’ CEO, Ant Middle picked up the Lifetime Achievement Award at the UK Customer Experience Awards. It was the fourth award that night for the insurance firm that has invested heavily in technology to streamline customer journeys,...

Employees are struggling to keep up with workplace challenges

According to a Skillsoft survey, over 8 in 10 employees feel unprepared to tackle workplace challenges in 2025. The findings show that burnout, exhaustion, and overwhelming workloads plagued employees throughout 2024, leaving them ill-equipped for the future. The survey also found...

Christmas bonuses fall flat as workers prioritise long-term benefits

According to research by Zest, as many as 60% of employees aren’t expecting a Christmas bonus this year, with just 8% hopeful for a higher payout. Adding to the uncertainty, 44% of workers don’t foresee a pay rise in 2024,...

The AI shift: UK employees are embracing and demanding more

According to a survey from Freshworks, nearly 45% of UK workers would consider switching jobs for roles that better integrate AI. The findings reveal that employees are not just adopting AI but actively seeking more ways to leverage it. As...

Flexibility is key for hourly workers

According to Branch’s report, almost half of hourly workers now prioritise scheduling flexibility over traditional benefits like paid time off and health insurance. The survey showed that 46% rank flexible hours as their key benefit, compared to 44% for paid...

Caroline King Ageas UK’s chief customer officer, on AI, employees and giving customers a voice in the boardroom

Ageas UK has made understanding insurance and simplifying insurance its mission. The clarity of purpose has helped focus on customer experience and driving business results. CXM caught up with Caroline King, chief customer officer, to find out what is next...

UK financial sector faces talent shortage as 63% struggle to attract young workers

According to a survey by Davies, the UK financial services sector is facing a pressing challenge, as 63% of employers report difficulties in attracting young talent. Despite 70% of respondents claiming their workplaces foster a positive and supportive culture. The survey...

London Christmas parties make a comeback with 75% office attendance in 2024

This year, London’s office holiday parties are back in full swing, with 75% of employees planning to attend an employer-organised Christmas party, revealed a survey by London Heritage Quarter. This marks a notable rise from 2023, when just over half...