Tag: Employee Engagement

Designing a meaningful employee experience: An interview with Belinda Gannaway

Last year, it became crystal clear that companies have to simultaneously invest in CX and EX development. These two internal business processes have to be aligned for long-term sustainability and growth. Belinda Gannaway, Strategy Director at FathomXP, recently spoke with...

4 Common Reasons Why Dental Clinics Lose Staff

Retaining staff has always been a major concern for dental clinics. Clinics are all fighting for the same limited pool of talent, and people coming into the field are aware of how much power they hold in their hands. The...

How to improve employee experience at work

When it comes to running a business, you have a lot to keep on top of. This can be your finances, your products, but most importantly, your employees. The key to high work standards and increased output is high employee morale. But how to improve employee experience?...

The role of customer experience in the travel industry recovery

With the world slowly opening up to the possibility of travelling, the sector starts growing hopes in the travel industry recovery. Dave Burling, chief executive at Tui Group, Britain’s largest holiday company, pointed out that as “restrictions come off, demand...

Lessons from lockdown: why customers care about your employer brand

The pandemic has taught us many things and gave some companies a costly lesson of how to look after their employees. As it turns out, the way employers treat their employees has an impact on customers’ loyalty and their general...

Overcoming mental health challenges with the right CX approach

Millions of people all over the world found themselves forced to change their purchasing behaviours overnight, which had a strong impact on global trade. The pandemic was a turning point for customers’ relationships with companies and their service teams. People’s...

Leading with empathy: An interview with Ross Wainwright, CEO of Alida

In May this year, Alida, a creator of the world’s first CXM & Insights Platform, has been awarded the Great Place to Work® certification. This was a wonderful invitation for our team to meet up with Alida’s CEO Ross Wainwright...

Fostering employee learning and development in the post-pandemic world

Have you ever been on mandatory workplace training? The one that seemed pointless and too far away from your personal goals, but you still had to spend many hours attending it? You might have even felt too overwhelmed afterwards, finding...

Prioritizing employee experience for long-term success

Customer loyalty is an increasingly important commodity. KPMG has run a survey on the topic, interviewing consumers across 20 different states in the world. More than half of them say they would remain loyal to the favourite brand after a bad...

Calabrio guide: Building next-generation workforce management

As the next-generation workforce management (WFM) challenges continue to arise and evolve in this turbulent time, new solutions are required for better results and long-term value.Contact centre leaders are undergoing constant pressure to maintain service levels and drive efficiency while...