Tag: Employee Engagement
![an image showing colourful brain looking at the future of work](https://cxm.co.uk/wp-content/uploads/2021/07/shutterstock_1537605083-1440x854.jpg)
The future of work: An interview with Jacob Morgan
Over the past year or so, the concepts of leadership awareness, emotional intelligence, and employee mental health became a central topic for EX and HR professionals worldwide. We saw first-hand how COVID-19 and other social events around diversity and inclusion...
![One of the gift cards on the desk says thank you.](https://cxm.co.uk/wp-content/uploads/2021/06/kelly-sikkema-fvpgfw3IF1w-unsplash-1350x900.jpg)
Gift cards – the hidden gem of employee rewards
Let’s face it, we all like to be acknowledged for the effort we put into our work. Not only does a pat on the back make people feel appreciated, but it also makes us want to go that extra mile....
![an illustrated image showing people connecting dots in order to design meaningful employee experience](https://cxm.co.uk/wp-content/uploads/2021/06/shutterstock_1518160778.eps_-1401x900.jpg)
Designing a meaningful employee experience: An interview with Belinda Gannaway
Last year, it became crystal clear that companies have to simultaneously invest in CX and EX development. These two internal business processes have to be aligned for long-term sustainability and growth. Belinda Gannaway, Strategy Director at FathomXP, recently spoke with...
![A photo showing dental expert holding instruments](https://cxm.co.uk/wp-content/uploads/2021/06/yusuf-belek-gHdVUGAJYGo-unsplash-1350x900.jpg)
4 Common Reasons Why Dental Clinics Lose Staff
Retaining staff has always been a major concern for dental clinics. Clinics are all fighting for the same limited pool of talent, and people coming into the field are aware of how much power they hold in their hands. The...
![A group of people talking about how to improve employees' engagement](https://cxm.co.uk/wp-content/uploads/2021/06/leon-MUZFKa_mttU-unsplash-1350x900.jpg)
How to improve employee experience at work
When it comes to running a business, you have a lot to keep on top of. This can be your finances, your products, but most importantly, your employees. The key to high work standards and increased output is high employee morale. But how to improve employee experience?...
![A paper on a world map says the world awaits the travel industry recovery.](https://cxm.co.uk/wp-content/uploads/2021/06/shutterstock_247816603-1350x900.jpg)
The role of customer experience in the travel industry recovery
With the world slowly opening up to the possibility of travelling, the sector starts growing hopes in the travel industry recovery. Dave Burling, chief executive at Tui Group, Britain’s largest holiday company, pointed out that as “restrictions come off, demand...
![An illustration shows the most relevant categories for employer brand, including ethics, responsibility, trust, morality, and more.](https://cxm.co.uk/wp-content/uploads/2021/05/shutterstock_444956068-1271x900.jpg)
Lessons from lockdown: why customers care about your employer brand
The pandemic has taught us many things and gave some companies a costly lesson of how to look after their employees. As it turns out, the way employers treat their employees has an impact on customers’ loyalty and their general...
![A vector illustration showing the process of healing and overcoming mental health challenges.](https://cxm.co.uk/wp-content/uploads/2021/05/shutterstock_1752290918-_1_-1200x900.jpg)
Overcoming mental health challenges with the right CX approach
Millions of people all over the world found themselves forced to change their purchasing behaviours overnight, which had a strong impact on global trade. The pandemic was a turning point for customers’ relationships with companies and their service teams. People’s...
![Leading with empathy](https://cxm.co.uk/wp-content/uploads/2021/05/shutterstock_1118539262-1350x900.jpg)
Leading with empathy: An interview with Ross Wainwright, CEO of Alida
In May this year, Alida, a creator of the world’s first CXM & Insights Platform, has been awarded the Great Place to Work® certification. This was a wonderful invitation for our team to meet up with Alida’s CEO Ross Wainwright...
![Three people fostering employee learning and development](https://cxm.co.uk/wp-content/uploads/2021/05/shutterstock_1365585530-1.jpg)
Fostering employee learning and development in the post-pandemic world
Have you ever been on mandatory workplace training? The one that seemed pointless and too far away from your personal goals, but you still had to spend many hours attending it? You might have even felt too overwhelmed afterwards, finding...