Tag: employee experience

70% of contact centre agents would recommend their job

A new survey by Calabrio and the Get Out of Wrap podcast shows that 70% of contact centre agents would recommend their roles to others, and 66% are generally satisfied with their jobs. However, 62% still lack a clear career...

Talkdesk streamlines agent workflows with embedded CX solutions

Talkdesk has announced a new way to streamline the agent experience by integrating its tools directly into widely used customer relationship management (CRM) and helpdesk platforms. The new offering, Talkdesk Embedded, allows businesses to integrate Talkdesk Workspace, Talkdesk Conversations App, and...

93% of young workers face age discrimination at work

Negative stereotypes and mistreatment in the workplace are pushing young people out of jobs, as new research from UK Youth and KFC UK&I reveals a record 872,000 economically inactive individuals aged 16-25—the highest figure since tracking began in the early...

Alight redefines employee benefits with a Microsoft Teams integration

Alight has unveiled a collaboration with Avanade, a Microsoft solutions expert, to integrate Alight Worklife with Microsoft Teams. The integration aims to streamline access to employee benefits and well-being information, providing users with a seamless experience in their daily workspace. “Today’s...

Technology and costs transform the landscape of business travel

According to the latest report from the International Workplace Group (IWG), the nature of business travel has undergone a permanent shift, driven by advancements in technology and changing global dynamics. The study reveals that routine meetings between international teams are now...

Hybrid work becomes the norm for over a quarter of UK employees

According to the Office for National Statistics (ONS), over a quarter (27%) of UK employees adopted a hybrid work model this autumn. While the popularity of fully remote work has declined since the pandemic, hybrid work has firmly established itself...

Nearly half of UK employees unimpressed with holiday gifts from employers

According to research from Blackhawk Network, 46% of UK employees have labelled their employers as poor gift-givers. The survey, conducted ahead of the festive season, shows a strong disconnect between employer efforts and employee expectations when it comes to holiday...

A third of UK workers plan to leave as stress and skills gaps mount

Nearly one in three workers in the UK intends to switch jobs within the next six months, according to the latest report from ManpowerGroup. This sentiment comes despite strong feelings of purpose in their respected roles, with 80% of UK...

Behind Bupa’s bold move to transform employee wellbeing

In 2022, Bupa, a British private healthcare insurance company, set a strategic priority to extend healthcare support to 100% of its employees. The ambitious goal came from the top, driven by the chief executive committee and a personal commitment from...

People powered business success

COVID was a hard reset on life and business. First it stopped everything, and then it changed everything. Nearly five years later, the scale of change brought by the pandemic has started to recede as many businesses attempt to corral staff...