Tag: employee experience

The latest cx news

HR under scrutiny, experience trumps location and closing the 50+ gender pay gap

Leaders voice doubts about HR and marketing effectiveness Nearly half (45%) of business leaders question professionalism in HR, marketing, and sales, according to the Chartered Institute of Marketing (CIM). Professional development is seen as key to improving perceptions. HR professionals must...

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The latest cx news

The modern workplace: forced office returns, pretty privilege, and gen Z’s self-diagnosis

UK workers face increasing office attendance mandates Nearly 90% of UK workers are now required to come into the office more frequently, according to Virgin Media O2’s latest report. Most employees must attend on Mondays and Wednesdays, with nearly half also...

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Gen Z employees push for less office time, embrace remote work

Gen Z employees push for less office time, embrace remote work

A new study by The Times revealed that only 10% of Generation Z employees (ages 18-27) are interested in working full-time in the office, and more than half admit they feel less industrious than older generations.The study focused on the...

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Redundancies on the rise as employer costs soar 

Redundancies on the rise as employer costs soar 

According to new research by the CIPD, almost a third (32%) of UK employers are planning redundancies or reducing hiring due to rising employment costs. This shift marks the highest increase in redundancy plans in the past decade, excluding the...

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Digital office romance, DEI commitment, and the limits of workplace expression

Love in the digital officeOffice romance thrives in the hybrid era, with 86% of employees saying remote work makes forming connections easier. Gen Z is especially open to workplace relationships, with 45% dating a colleague and 11% dating a manager....

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One in ten sales pros will secretly juggle multiple jobs by 2028

One in ten sales pros will secretly juggle multiple jobs by 2028

According to Gartner, by 2028, one in ten sales professionals will leverage AI-driven efficiency to work multiple jobs secretly. As artificial intelligence continues to automate routine tasks, sellers will find themselves with surplus time—some of which may lead to “overemployment,”...

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The latest cx news

McDonald’s harassment, Google drops cultural events, Anthropic’s AI ban sparks debate

McDonald’s faces scrutiny over workplace harassment and zero-hours contracts  McDonald’s UK faces mounting allegations of sexual harassment, bullying, and discrimination, with over 700 employees pursuing legal action. Despite a legally binding EHRC agreement in 2023, the company has since received 300...

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Australian workplace culture faces crisis as employee engagement plummets

Australian workplace culture faces crisis as employee engagement plummets

According to a recent Gartner survey, Australian employees’ perceptions of their organisation’s workplace culture have dropped to their lowest point in three years. In the fourth quarter of 2024, only 26.2% of employees viewed their workplace culture positively. Moreover, confidence...

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Less paperwork, more care: digital tools are reshaping healthcare efficiency

Less paperwork, more care: digital tools are reshaping healthcare efficiency

New research from athenahealth reveals a strong correlation between patient digital engagement and better financial performance. The study also highlights that practices with higher PDEI scores see reduced after-hours documentation time, or “pajama time,” for clinicians—a surprising finding that challenges...

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Sumsub and TELUS Digital partner to strengthen remote employee verification

Sumsub and TELUS Digital partner to strengthen remote employee verification

Sumsub has partnered with TELUS Digital to provide the company with enhanced tools for verifying and onboarding remote employees, ensuring a more secure and efficient hiring process.“The growing sophistication and instances of fraudulent activities, ranging from VPN usage, fake IDs,...

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