Tag: employee experience

RingCentral amps up its AI contact centre platform with Verint integration

RingCentral has added Verint’s leading workforce engagement management (WEM) and CX automation solutions to RingCX, its AI-powered contact centre platform, as part of the latest partnership. RingCX customers will now be able to improve employee productivity and customer experiences, ultimately...

US employers push wellbeing but miss on financial support

As businesses increasingly invest in mental and physical health programmes, many employees are left seeking more support for financial stability, a concern that continues to rank lower on employers’ lists. New insights from WTW’s Wellbeing Diagnostic Survey reveal why aligning wellbeing...

42% of employers now have dedicated resources for diversity and inclusion

A recent study by Hays reveals that over two in five (42%) employers have established a dedicated resource for diversity, equity, and inclusion (DE&I) across UK workplaces. The report shows that 50% of organizations have a team dedicated to DE&I...

NICE offers new solution for multilingual support

NICE has introduced CXone Mpower SmartSpeak, an AI-powered solution designed to revolutionise customer and employee experiences by overcoming language barriers. Built to streamline effortless global interactions, it enables businesses to engage with customers in their preferred language, improving service and...

Nearly a third of workers say Friday is the happiest day to work in the office

According to a recent study by Making Moves, 28% of office workers report feeling happiest working from the office on Fridays. The survey polled over 2,000 office-based employees and found that Monday and Wednesday shared the spot as the second...

Employees are turning to employers for extra support during wellbeing crisis

Current economic challenges, layoffs, and rising burnout are pushing employees to increasingly look to their employers for wellbeing support that goes beyond compensation, according to Alight’s 2024 International Workforce and Wellbeing Mindset Study that surveyed 2,000 U.S. employees working full-...

Retail job applications surge by 70% amidst declining hires

According to iCIMS’s report, overall retail job openings remain higher than a year ago, even though hiring has dropped. The report suggests that although candidates are increasingly interested in part-time retail roles, employers appear hesitant to hire at previous rates. The...

Qualtrics launches new capabilities that leverage employee feedback for better experience

Qualtrics has announced new AI capabilities within its XM for Employee Experience platform, now available to support organisations in collecting, analysing, and acting on complex employee feedback. With this release, Qualtrics aims to transform employee feedback into actionable recommendations that promote...

Over 25% of remote workers feel career-blocked

A new survey by United Culture reveals that over a quarter (27%) of hybrid and remote workers feel they’ve missed career advancement opportunities due to their flexible work arrangements. The study, which surveyed workers in the UK and US, shows...

AI transforms the employee experience

Artificial intelligence is increasingly reshaping the employee experience (EX), especially among customer service and support teams. Recent research from Genesys explored employees’ concerns about AI and how organisations are addressing those concerns. The report found that customer experience (CX) leaders and...