Tag: employee experience

Riyadh Municipality: Shaping a ‘future ready’ city

As Saudi Arabia’s capital gears up for global events like Expo 2030 and the World Cup, Riyadh Municipality is redefining its public services to become a model of modern governance. In response to rapid growth, the municipality is shifting from...

Salesforce’s Agentforce: a new AI era for customer and employee experiences

Salesforce has announced Agentforce, the latest AI-driven feature that brings a more proactive and autonomous approach to customer experience (CX) and employee experience (EX). Aimed at maximising operational efficiency and enhancing interactions, Agentforce helps businesses deploy AI agents that can...

Freshworks unveils new tool for enhanced CX and EX

Freshworks has announced Freddy AI Agent, an autonomous service tool designed to elevate customer (CX) and employee experiences (EX). Freddy AI Agent is engineered for fast, seamless deployment, enabling businesses to install the agent in minutes without extensive coding or...

72% of Gen Z say job interactions hurt their mental health

As Gen Z approaches a third of the global workforce by 2030, their experiences on the frontline are raising red flags for employers worldwide. A new study by UKG, surveying nearly 13,000 frontline workers and managers across 11 countries, reveals...

AI maturity lags in 60% of contact centres, new survey finds

According to UJET’s latest survey, 60% of contact centre AI deployments fall into the “low maturity” category. The study showed that low-maturity implementations focus mainly on cost control and efficiency rather than fully leveraging AI’s potential to enhance customer experiences...

Cisco enhances employee collaboration with new AI-driven solutions

Cisco has unveiled new AI-driven tools aimed at transforming employee experiences and streamlining more intelligent and connected workplaces. With innovations like Cisco Spatial Meetings, the Ceiling Microphone Pro, and expanded Webex AI Assistant capabilities, Cisco aims to make collaboration easier...

Seasonal hiring declines while jobseeker interest peaks

As we approach the festive season, the outlook for seasonal hiring in 2024 is not as bright as many had hoped, despite a surge in job seeker interest. According to data from Indeed, there has been a 12% decline in...

Young UK workers optimistic about 2025, but workplace pressure and AI gaps remain

A new report on 2025 employee experience trends from Qualtrics reveals that UK workers under 25 feel optimistic about their careers and their organizations’ futures. The findings suggest that young employees will remain engaged and optimistic in the new year. “Over...

Managers are unaware of their employees’ financial wellbeing needs, research has found

New research from Bippit has found that more than half of workers in management positions receive adequate financial wellbeing support from their employer. However, only 20% of non-managers could say the same. This financial support can include employee assistance programmes and...

43% of HR professionals struggle to find skilled candidates

A new Michael Page study has revealed that over two in five HR professionals (43%) struggle to find candidates with the right skills, showing the ongoing challenges in UK recruitment. The report highlights the growing pressures caused by skill shortages...