Tag: employee experience

72% of Gen Z say job interactions hurt their mental health

As Gen Z approaches a third of the global workforce by 2030, their experiences on the frontline are raising red flags for employers worldwide. A new study by UKG, surveying nearly 13,000 frontline workers and managers across 11 countries, reveals...

AI maturity lags in 60% of contact centres, new survey finds

According to UJET’s latest survey, 60% of contact centre AI deployments fall into the “low maturity” category. The study showed that low-maturity implementations focus mainly on cost control and efficiency rather than fully leveraging AI’s potential to enhance customer experiences...

Cisco enhances employee collaboration with new AI-driven solutions

Cisco has unveiled new AI-driven tools aimed at transforming employee experiences and streamlining more intelligent and connected workplaces. With innovations like Cisco Spatial Meetings, the Ceiling Microphone Pro, and expanded Webex AI Assistant capabilities, Cisco aims to make collaboration easier...

Seasonal hiring declines while jobseeker interest peaks

As we approach the festive season, the outlook for seasonal hiring in 2024 is not as bright as many had hoped, despite a surge in job seeker interest. According to data from Indeed, there has been a 12% decline in...

Young UK workers optimistic about 2025, but workplace pressure and AI gaps remain

A new report on 2025 employee experience trends from Qualtrics reveals that UK workers under 25 feel optimistic about their careers and their organizations’ futures. The findings suggest that young employees will remain engaged and optimistic in the new year. “Over...

Managers are unaware of their employees’ financial wellbeing needs, research has found

New research from Bippit has found that more than half of workers in management positions receive adequate financial wellbeing support from their employer. However, only 20% of non-managers could say the same. This financial support can include employee assistance programmes and...

43% of HR professionals struggle to find skilled candidates

A new Michael Page study has revealed that over two in five HR professionals (43%) struggle to find candidates with the right skills, showing the ongoing challenges in UK recruitment. The report highlights the growing pressures caused by skill shortages...

Nearly half of graduates reject full-time office jobs

According to a recent study by the International Workplace Group, almost half (49%) of university graduates would not apply for jobs that require a full five-day office presence. The survey showed a preference for flexible work arrangements, with an additional...

15% of workers over 45 use AI, but it’s boosting job satisfaction by 50%

A recent Generation survey has revealed that while only 15% of workers over 45 regularly use AI tools, those who do report a significant boost in job satisfaction, productivity, and decision-making. The research highlights that more than half of these...

Majority of workers over 50 believe age blocks job opportunities 

A recent Hays study highlights that most workers over 50 feel their age affects their job prospects, sparking calls for businesses to adopt more inclusive recruitment and career advancement practices. According to the study, 61% of workers, regardless of age, believe...