Tag: Freshworks

Freshworks unveils new tool for enhanced CX and EX

Freshworks has announced Freddy AI Agent, an autonomous service tool designed to elevate customer (CX) and employee experiences (EX). Freddy AI Agent is engineered for fast, seamless deployment, enabling businesses to install the agent in minutes without extensive coding or...

Customer Experience Trends in 2021

CXM Editor Debbie Walton had the pleasure of chatting to Simon Johnson from Freshworks, CXM’s winner of this year’s CX Stars Top 100 Professionals, about customer experience trends in 2021. For information on Freshdesk’s product offering, please click here. What 2021 holds...

Refresh Your Skills at Freshworks Virtual Conference

CRM software specialist Freshworks is organising Refresh 2020, a virtual global conference gathering a community of experts in CX and IT. The virtual conference is set to launch on 28 October, starting at 9 am, regardless of the chosen region. The...

Video Customer Support: A New Standard On The Horizon?

Video conferencing has been established as a new communication norm since the majority of the UK population began working from home. Whether it’s conducting work meetings or catching up with friends and family in the evenings and at weekends, major...

Free Webinar: Turn Your Contact Centre Recession-Proof With Freshworks

The current situation has made it clear that businesses need to adapt and prepare for the contact centres of the future. Whether this crisis leads to an economic downturn or not, you need to start preparing your contact centre for the...

Freshworks Announces Integration with Slack to Enable Accelerated Collaboration With Customers

Global innovator in customer engagement software Freshworks Inc. has announced the integration of its customer support and engagement software Freshdesk with Slack, which is a leading channels-based messaging platform with over 12 million active daily users. The Freshdesk and Slack integration...

Refresh Your Skills at Freshworks Online Summit

CRM software specialists Freshworks is bringing together a community of experts in Customer Experience and IT solutions for an incredible one-day online summit. The Refresh Connect summit is set to take place on March 12 and will feature speakers from across...

The Good, the Bot, and the CX: Freshworks Examines AI in new Report

Customer engagement software specialists Freshworks has shed light on how customers interact with AI tech such as chatbots in an insightful new report. In AI in Customer Service: A Survey Report from Europe, responses from 6,000 customers and 800 senior business leaders across the...

UK Trails Europe on AI Adoption

The UK is trailing behind Europe in customer service as brands race to adopt AI technologies to transform how they engage with customers, according to new research. Customer engagement software firm Freshworks found that just over half (54 percent) of UK...

Freshworks Named in Forbes Cloud 100 List for Third Year in Row

Customer engagement software firm Freshworks Inc. has been named in the Forbes Cloud 100 list for the third year running. Compilers describe it as “the definitive list of the top 100 private cloud companies in the world”, and Freshworks has moved up the...