Tag: Retail

How 5G is Expected to Impact Retail Customer Experience

The retail industry has been upended in recent years. A hyper-competitive landscape, the transition to e-commerce, and rapidly changing consumer habits have changed what and how we buy things–as well as the places we buy them from. The bankruptcy of...

Brands Should Focus on Delivering a ‘Human’ Experience in the Brave New World

The uncertainty surrounding the fallout from lockdown and consumers’ changed behaviour makes the task of forecasting the future a difficult one for brands. While commentators obsess about the performance of channels and the extent to which ecommerce is replacing bricks...

A New Look: The Importance of An Adapted CX Strategy for A New Customer Mindset

In times of crisis we re-evaluate what we think. Tried and tested concepts no longer feel appropriate as we turn a critical eye on brands, institutions and governments based on what they have said and done and what they will...

Attention National Retailers and Services: Look and Learn from the Independents to Thrive

National and international brands need to learn key lessons from the independents and work with them to create sustainable and vibrant high street futures.  Let’s discuss this in detail. A moment of flux  Throughout lockdown, local independents continued to demonstrate their place in...

Three Ways Retailers are Changing for Good

When the pandemic began, we saw so many changes to ‘normal’ that ‘normal’ meant expecting change. Even running out of coffee became an entirely new experience. Shopping – if the shop is open – has meant a 45-minute queue, and...

The Physical Retail Experience is Not Dying – It’s Becoming Smarter, Stronger, and More Modern

Some 66 million years ago, a great disaster (likely a meteor or asteroid) struck the Earth. For the grand, unagile dinosaurs that had dominated the planet, changing little for millions of years, it proved fateful. But in their place mammalian...

Retail Customer Experience: What Will Happen Post Pandemic?

With consumers forced online during the pandemic, the surge in digital traffic and demand across key retail sectors gives a misleading impression that consumers will shift dramatically to buying online post-pandemic. In fact, consumers say they hope to return to...

Lockdown Lifts Usher in a Big Data Experiment for Retailers

The phrase ‘unprecedented times’ has been used so much in reference to the Coronavirus that it can seem like an empty cliché. We have after all been presented with new extraordinary circumstances on a daily basis for months on end. Now,...

What the future has in store: the 5 pillars of the 2020 retail reality

The extent of change in the retail industry has been remarkable. People are talking to personal shopping robots, storefronts are morphing to mirror passers-by, and consumers are using hand-held computers to digitally try on clothes from the comfort of their...

Shopping With Kids is a Nightmare…Or is It? Design to the Rescue!

In 2016-17, leading Irish food retailer Musgrave Group were in the midst of a price war within the parental shopping segment, with competition heavily focused on price and many products sold at or below cost. To build a competitive edge,...