Tag: US

US employers push wellbeing but miss on financial support

As businesses increasingly invest in mental and physical health programmes, many employees are left seeking more support for financial stability, a concern that continues to rank lower on employers’ lists. New insights from WTW’s Wellbeing Diagnostic Survey reveal why aligning wellbeing...

Pindrop integrated with Five9 to boost cloud contact centre fraud protection

Contact centre authentication and fraud protection provider Pindrop has integrated with Five9 to offer its Passport and Protect solutions to Five9 customers. Five9 and Pindrop have previously collaborated to support their joint customers through a BYOC approach, with Pindrop solutions analysing...

80% of consumers value phone communication but dodge unknown numbers

The majority of consumers (80%) still prefer phone calls when it comes to complex or urgent matters with businesses, according to new research from TransUnion. However, 80% of them also avoid answering calls from unknown numbers due to potential fraud. “A...

NICE offers new solution for multilingual support

NICE has introduced CXone Mpower SmartSpeak, an AI-powered solution designed to revolutionise customer and employee experiences by overcoming language barriers. Built to streamline effortless global interactions, it enables businesses to engage with customers in their preferred language, improving service and...

Employees are turning to employers for extra support during wellbeing crisis

Current economic challenges, layoffs, and rising burnout are pushing employees to increasingly look to their employers for wellbeing support that goes beyond compensation, according to Alight’s 2024 International Workforce and Wellbeing Mindset Study that surveyed 2,000 U.S. employees working full-...

Qualtrics launches new capabilities that leverage employee feedback for better experience

Qualtrics has announced new AI capabilities within its XM for Employee Experience platform, now available to support organisations in collecting, analysing, and acting on complex employee feedback. With this release, Qualtrics aims to transform employee feedback into actionable recommendations that promote...

Kustomer sets new standard with AI-powered voice and omnichannel support

Kustomer has launched an AI-native customer service platform to help companies deliver exceptional customer experiences at unprecedented speed and scale. With AI Agents seamlessly built in and a new flexible pricing model, this platform aligns with Kustomer’s goal of eliminating...

Survey reveals rising demand for a fresh and engaging grocery store experience

A new survey by ChangeUp reveals that nearly 70% of grocery shoppers feel that the in-store shopping experience has either stagnated or deteriorated over the last two years, showing a critical gap between customer expectations and grocery retailers’ offerings. Released...

Over 25% of remote workers feel career-blocked

A new survey by United Culture reveals that over a quarter (27%) of hybrid and remote workers feel they’ve missed career advancement opportunities due to their flexible work arrangements. The study, which surveyed workers in the UK and US, shows...

Flooding customers with deals before Black Friday? Beware of ‘marketing fatigue’

Consumers are approaching the 2024 holiday season with mixed feelings. Sixty-seven percent of them expect to feel marketing fatigue by November. On the other hand, optimism about the economy is rising, with 50% feeling positive and over 60% planning to...