Tag: US

Frontier Airlines unveils premium upgrades in “The New Frontier” transformation

Frontier Airlines has announced upgrades as part of the second phase of its customer-focused initiative, The New Frontier. These improvements include first-class seating, complimentary seat upgrades for elite members, and expanded options for redeeming loyalty miles. “We’ve listened to customers, and...

HungerRush launches Order Notifications to boost efficiency and customer satisfaction

HungerRush has introduced Order Notifications, a new feature that enhances customer satisfaction and optimises restaurant efficiency. This tool allows for automated, personalised text updates to keep customers informed about the status of their delivery and pickup orders. The impact of Order...

The Standard unveils enhanced digital platform for absence management

Workplace benefits solutions provider The Standard is set to introduce an upgraded digital experience for Absence Management on January 1, 2025. Designed to streamline the leave management process for both employees and employers, the platform focuses on improving efficiency and...

Five9 introduces bi-directional presence for Microsoft Teams

Five9 has launched the industry’s first pre-built bi-directional presence feature for Microsoft Teams, marking a significant step in improving communication between contact centre agents and back-office teams. This innovation allows both Five9 agents and Microsoft Teams users to view each...

85% of customer service leaders to explore conversational GenAI in 2025

A growing number of customer service leaders are prioritising generative AI (GenAI) technology, with 85% planning to explore or pilot customer-facing conversational GenAI solutions by 2025, according to research by Gartner. The survey found that while 44% are currently exploring customer-facing...

PerfectServe partners with Five9 to revolutionise hospital contact centres

Clinical communication and collaboration platform PerfectServe has partnered with Five9 to transform hospital contact centres by combining advanced automation with healthcare-specific communication tools. The partnership integrates PerfectServe’s Operator Console, a cloud-based alternative to traditional hospital switchboards, with Five9’s Intelligent Virtual Agent...

AI and empathy define the top US brands in customer experience   

According to KPMG’s report, leading companies are setting themselves apart by focusing on empathy, values-driven engagement, and cutting-edge technology. The study, which surveyed over 10,000 U.S. consumers across 316 brands, revealed that USAA, H-E-B, and Patagonia topped the rankings, with...

Introducing ChatGPT Pro: is the $200/month plan worth it?

OpenAI has introduced a new subscription tier for its ChatGPT platform, branded ChatGPT Pro, at a steep $200 monthly. This plan is for users needing advanced capabilities in mathematics, coding, and writing. Alongside the subscription, OpenAI rolled out the full...

Verint adds a CX/EX scoring bot to its bot suite

Verint has introduced the CX/EX Scoring Bot, an AI-powered tool that delivers real-time customer and employee experience scores. As part of the Verint Agent Copilot Bots suite on the Verint Open Platform, the bot sets itself apart by offering immediate...

Citizens First Bank partners with WaveCX to enhance customer engagement

Citizens First Bank has announced a strategic partnership with WaveCX, a digital product engagement solutions for financial institutions vendor, to revolutionise its customer-facing demonstrations and internal training initiatives. This collaboration aims to streamline operations while significantly boosting both employee and...