Tag: US

Salesforce launches Agentforce 2.0

Salesforce has introduced Agentforce 2.0, an enhanced version of its groundbreaking digital labour platform designed to transform enterprise workflows. By enabling autonomous AI agents to seamlessly integrate into human teams, this updated platform addresses resource limitations while improving customer experiences...

Call tracking and analytics firm CallRail expands attribution tools to track AI search engine leads

AI-powered lead intelligence firm CallRail has announced a tool to track and attribute traffic from AI-driven search engines, offering marketers new insights into lead generation and capturing traffic from platforms like ChatGPT/SearchGPT, Perplexity, and Gemini. The rise of AI-powered search engines...

Victoria’s Secret partners with Global-e to enhance international e-commerce

Lingerie retailer Victoria’s Secret has picked Global-e, a global direct-to-consumer e-commerce platform, to transform its international online operations, particularly in key markets like Canada and major European countries, including Germany and France. The partnership allows Victoria’s Secret to implement a fully...

Generative AI and cybersecurity among top risks for healthcare providers in 2025

Healthcare provider organisations face increasing risks tied to generative AI, cybersecurity, and evolving compliance demands in 2025, according to Kodiak Solutions’ annual Top Risks report. The findings, derived from audits and discussions with leaders at major U.S. hospitals and health...

US teens stay online ‘almost constantly’ as YouTube and TikTok dominate

Almost half (46%) of American teens say they are online “almost constantly,” showing the impact digital connections have on their lives, according to a new Pew Research Center survey of teens aged 13 to 17. The study highlights YouTube’s dominance,...

Vapi secures $20M Series A to scale AI voice agents

Pioneering developer platform for deploying Voice AI agents Vapi has announced the successful completion of a $20 million Series A funding at a $130 million valuation. The round was led by Bessemer Venture Partners, with additional investments from Abstract Ventures, Y...

Two purchase attempts are enough to drive shoppers away

Holiday shoppers are spending more this year but are taking a cautious and strategic approach, looking for discounts and seamless shopping experiences. A global survey of over 7,200 consumers done by testing and digital quality solutions company Applause reveals shifting...

Top 5 trends set to redefine customer experience in 2025

Five pivotal trends are set to shape customer experience in 2025, fueled by advancements in AI, data, and global connectivity. According to TTEC Holdings, these developments promise to unlock new opportunities for brands to deliver enhanced interactions and foster deeper...

Google Gemini expands with Deep Research and 2.0 Flash

Google has announced significant upgrades to its AI platform Gemini, introducing the “Deep Research” feature and the experimental rollout of the Gemini 2.0 Flash model. These updates enhance users’ research capabilities and improve the platform’s performance. “We’ve built a new agentic...

Alvaria launches intelligence platform to transform contact centre operations with AI

Contact centre infrastructure software vendor Alvaria CX has introduced the Alvaria Intelligence Platform (AIP), designed to enhance the capabilities of enterprise contact centres with advanced AI integration. This launch comes in response to a growing demand for robust compliance features,...