Tag: US

Survey reveals rising demand for a fresh and engaging grocery store experience

A new survey by ChangeUp reveals that nearly 70% of grocery shoppers feel that the in-store shopping experience has either stagnated or deteriorated over the last two years, showing a critical gap between customer expectations and grocery retailers’ offerings. Released...

Over 25% of remote workers feel career-blocked

A new survey by United Culture reveals that over a quarter (27%) of hybrid and remote workers feel they’ve missed career advancement opportunities due to their flexible work arrangements. The study, which surveyed workers in the UK and US, shows...

Flooding customers with deals before Black Friday? Beware of ‘marketing fatigue’

Consumers are approaching the 2024 holiday season with mixed feelings. Sixty-seven percent of them expect to feel marketing fatigue by November. On the other hand, optimism about the economy is rising, with 50% feeling positive and over 60% planning to...

Calabrio unleashes AI solutions to elevate customer service and agent engagement

Calabrio has unveiled two new AI-driven tools—Auto QM and Trending Topics—to streamline the traditionally labour-intensive quality management process. These tools will provide contact centres with an efficient way to monitor, evaluate, and enhance customer interactions with a new level of...

Salesforce’s Agentforce: a new AI era for customer and employee experiences

Salesforce has announced Agentforce, the latest AI-driven feature that brings a more proactive and autonomous approach to customer experience (CX) and employee experience (EX). Aimed at maximising operational efficiency and enhancing interactions, Agentforce helps businesses deploy AI agents that can...

70% of US consumers make annual luxury purchases, driven by price and quality

According to recent research from LoopMe, 70% of US consumers purchase at least one luxury good or apparel each year. A significant one-third of these shoppers spend $1,000 or more on luxury items. Many shoppers see luxury shopping as a tactile...

Sustainability and wellness demand grows in U.S. and Canada grocery loyalty programmes

Eagle Eye’s recent survey of grocery shoppers across the U.S. and Canada shows evolving consumer priorities around sustainability, health, and rewards and highlights a gap in current loyalty programmes that could be costing retailers a competitive edge. The study, which...

Freshworks unveils new tool for enhanced CX and EX

Freshworks has announced Freddy AI Agent, an autonomous service tool designed to elevate customer (CX) and employee experiences (EX). Freddy AI Agent is engineered for fast, seamless deployment, enabling businesses to install the agent in minutes without extensive coding or...

Trust and security concerns are shaping the future of social commerce

New research from AfterShip and Ipsos sheds light on the factors shaping consumer behaviours on social commerce platforms like TikTok Shop and Instagram Shopping. According to AfterShip’s inaugural Shopper Sentiment Report, trust and security remain key issues for many consumers,...

Authenticx launches AI assistant that revolutionises insights for healthcare

Healthcare conversation intelligence platform Authenticx has launched Ava, an AI-powered in-app assistant that helps users efficiently answer key business questions and generate actionable insights from their data. The AI assistant can analyse call transcripts, interpret correlations between AI models, and provide...