Tag: US

Retailers gear op with 500,000 hires for a strong holiday season

The National Retail Federation (NRF) predicts a solid growth in U.S. holiday spending for 2024, with sales projected to rise between 2.5% and 3.5% compared to last year’s numbers. This year’s total holiday spending is expected to reach between $979.5...

AI maturity lags in 60% of contact centres, new survey finds

According to UJET’s latest survey, 60% of contact centre AI deployments fall into the “low maturity” category. The study showed that low-maturity implementations focus mainly on cost control and efficiency rather than fully leveraging AI’s potential to enhance customer experiences...

70% of shoppers turn to social media for holiday shopping inspiration

As the holiday shopping season approaches, social media platforms are expected to significantly influence consumer behaviours and brand engagement. A recent survey from Sprout Social encompassing US and UK insights shows that over 70% of shoppers rely on platforms like...

Positive reviews drive 80% of diners to choose restaurants

According to a new HungerRush report, 80% of diners are more willing to visit restaurants with high food quality and taste ratings. This shows the role of online reviews in shaping where people dine, as owners seek to attract new...

Cisco enhances employee collaboration with new AI-driven solutions

Cisco has unveiled new AI-driven tools aimed at transforming employee experiences and streamlining more intelligent and connected workplaces. With innovations like Cisco Spatial Meetings, the Ceiling Microphone Pro, and expanded Webex AI Assistant capabilities, Cisco aims to make collaboration easier...

Nearly 80% of shoppers want tailored offers this Black Friday/Cyber Monday

As nearly 80% of shoppers desire tailored recommendations this Black Friday and Cyber Monday, a new survey by Sinch is forecasting a shift toward personalisation, conversational commerce, and secure communication. The survey anticipates businesses leveraging AI, omnichannel promotions, and real-time...

Forrester’s marketing and CX predictions for 2025: rising prices to erode brand loyalty by 25%

Forrester’s B2C Marketing & Customer Experience Predictions for 2025 suggest a significant shift in consumer behaviour as price sensitivity rises, leading to a projected 25% decline in brand loyalty. With inflation and economic uncertainty pushing consumers to rethink their spending...

65% of shoppers want holiday gifts from brands

The latest Snappy gifting report reveals that 65% of loyalty program members want to receive holiday gifts from their favourite brands, showing the growing role of gifting in customer engagement. This highlights that holiday gifts can significantly influence brand loyalty,...

New report shows fast food chains face customer service struggles

A new report from Chatmeter reveals that quick-service restaurants (QSRs), commonly known as fast-food restaurants, are struggling to keep customers happy. Despite Chick-fil-A, Carl’s Jr. & Hardee’s, and Arby’s topping Chatmeter’s 2024 QSR Reputation Ranking for food, service, and value,...

Half of US consumers pledge brand loyalty beyond Black Friday

According to research by SAP Emarsys, half of U.S. consumers (50%) aim to remain loyal to the brands they shop from during Black Friday, extending their commitment well beyond the traditional shopping period. “Black Friday now spans multiple industries and channels,...