Customer Experience
December 19, 2024
Glia elevates financial contact centres with Quality AnalystGPT tool
December 19, 2024
Americans spend 110 hours a year deciding what to stream
December 18, 2024
Salesforce launches Agentforce 2.0
December 18, 2024
Call tracking and analytics firm CallRail expands attribution tools to track AI search engine leads
December 18, 2024
Meta boosts smart glasses with real-time AI features and translation tools
December 17, 2024
Victoria’s Secret partners with Global-e to enhance international e-commerce
December 17, 2024
Consumers are turning away from dynamic pricing and seeking price consistency
December 17, 2024
Real-time responses, trust, and personalisation among key trends in customer communication in 2025
Digital Experience
December 18, 2024
Meta boosts smart glasses with real-time AI features and translation tools
December 17, 2024
The AI shift: UK employees are embracing and demanding more
December 17, 2024
Victoria’s Secret partners with Global-e to enhance international e-commerce
December 17, 2024
Real-time responses, trust, and personalisation among key trends in customer communication in 2025
December 16, 2024
Pega unveils AI-powered payment dispute solution
December 16, 2024
The next phase of privacy: consent management
December 13, 2024
32% of tech workers struggle to keep up with rapid change
Employee Experience
