RingCentral has expanded its collaboration with Zendesk by launching the Zendesk Talk Partner Edition for RingEX, an enhanced integration designed to simplify workflows and personalise customer interactions.
This solution integrates RingEX’s advanced voice capabilities and real-time call data directly into Zendesk, enabling businesses to improve response times and deliver more tailored support.
The integration is tailored for sales, marketing, and informal contact centre teams, making it easier for users to manage calls and access data within a single interface.
By incorporating Zendesk’s Voice Comment and Standard Call Object features, the solution provides a structured view of call information, such as duration and recordings, while allowing seamless transitions across voice, chat, email, and social media channels.
“RingCentral’s partnership and ongoing innovation with Zendesk propel our goal for delivering immersive agent experiences within the applications they use every day. With the launch of Zendesk Talk Partner Edition for RingEX, our joint customers benefit from enhanced tools for call handling and data management, which ultimately helps them provide a more seamless and satisfying experience for their customers,” said Joe Fahrner, VP Small Business Growth, RingCentral.
Developed to address challenges like fragmented data and inefficient workflows, the enhanced integration ensures that all customer information is logged within Zendesk tickets. This data centralisation streamlines decision-making and follow-up processes, helping businesses maintain organisation and improve productivity.
Reliability and security are central to the solution, with RingEX offering over five consecutive years of 99.999% uptime. This robust performance ensures that businesses can depend on uninterrupted access to tools essential for delivering consistent support. The integration also provides actionable insights, allowing organisations to monitor usage and manage data effectively.