Contact centre infrastructure software vendor Alvaria CX has introduced the Alvaria Intelligence Platform (AIP), designed to enhance the capabilities of enterprise contact centres with advanced AI integration.

This launch comes in response to a growing demand for robust compliance features, customisable workflows, and seamless digital channel integrations across various industries, including financial services and media/telecom.

The AIP merges the strengths of Alvaria’s Advanced Outreach and CXP products, enabling organisations to bring their own AI solutions and partner technologies into their contact centre environments.

“With AIP, we are extending our proven compliance and digital channel capabilities to a broader audience through an exceptional partner network,” said Michael Judd, CEO of Alvaria CX.

AIP marks a significant shift for Alvaria CX, as it opens the platform for integration with top solution providers, promoting a best-of-breed approach to AI. This flexibility allows customers to adopt advanced generative AI technologies tailored to their specific needs, empowering contact centres to engage with customers more effectively.

By leveraging AIP, enterprises can ensure they “Reach Out to Right” by delivering timely messages to customers while adhering to the highest compliance standards. Alvaria’s technology is designed to enhance customer acquisition, retention, and satisfaction, ultimately transforming clients into brand advocates and fostering lasting relationships.

With a rich legacy of innovation in the call centre industry, Alvaria CX serves over 750,000 employees across 20 countries. The company remains dedicated to providing the flexibility and cutting-edge solutions that its clients require to thrive in an increasingly competitive landscape.

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