CallTower has announced the acquisition of Inoria, a Canada-based CCaaS provider. This marks another step in CallTower’s pursuit of delivering CCaaS solutions while enhancing its customer experience (CX) and Conversational Artificial Intelligence (CAI) offerings worldwide.
“This acquisition offers our combined customers and the enterprise market with expanded communication solutions with extensive resources for design, licensing, implementation, integration, and support of an extensive list of CCaaS and CAI solutions along with our industry leading UCaaS offerings. CallTower and Inoria are planning a swift integration along with an expanded launch of innovative and connected global communications solutions, ”said CallTower’s Chief Executive Officer, Bret England.
This merger combines CallTower’s Unified Communications as a Service (UCaaS) strengths with Inoria’s advanced CCaaS capabilities, creating a robust platform for comprehensive CX solutions, including both professional and managed services. The collaboration expands CallTower’s global presence and improves its ability to offer tailored support to a diverse customer base.
“This unique partnership allows us to accelerate innovation, expand our services, reach new markets, and scale rapidly while delivering even greater value to our partners and enterprise customers across North America and speedily into Europe, ” said Joe Bigio, Co-Founder & EVP of Inoria, Inc.
Inoria brings deep expertise in Genesys CCaaS solutions like Genesys Cloud and Genesys Cloud AI. Inoria’s portfolio, which also includes partnerships with CAI innovators such as Kore.ai and Parloa, complements CallTower’s suite of communication technologies, allowing the combined entity to offer customized, cutting-edge solutions to meet each client’s specific needs.
Integrating both companies’ expertise and resources will ensure a seamless customer transition while setting the stage for continued growth and industry leadership.